Advice and support for consumers in Bedfordshire is now provided by Consumer Direct.
Consumer Direct is a telephone and online consumer advice service, which is supported
by local authorities in the east of England, and by the Department of Trade and Industry.

Consumer Direct provides clear, practical advice to help consumers sort out problems
and disagreements with suppliers of goods or services. From overcharging to faulty
goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer
Directs’ trained advisers are ready to offer individual solutions for individual problems.

Consumer Direct works in partnership with Local Authority Trading Standards
Advice Services and Consumer Support Networks, providing first level advice and
information on a wide range of consumer problems.  More complex problems, or
complaints requiring further investigation or assistance are referred to Trading Standards
or other advice services.

To speak to a Consumer Direct adviser, please call 08454 04 05 06 (Minicom users
should call on 08451 28 13 84). To e-mail Consumer Direct please Contact Us via the Consumer Direct Website.

A wide range of consumer information and advice, ranging from Complaints to Labelling
to Retail Information, is also available online from the Consumer Direct website at:

 http://www.consumerdirect.gov.uk/.

Post Christmas and New Year Sales and Scams.

This web site also provides information and advice 24 hours a day to help you
solve your own problems.

• Safety warnings
• Guidance notes and leaflets
• Office of Fair Trading
• Other useful contacts

From this page you can go to our self-help advice sheets.

It is also possible to search the notes and leaflets for a relevant word or words.
Check latest news for updates.

Guidance notes and leaflets

• Our self-help advice sheets

Or search the advice sheets and leaflet titles

This search will return all pages which match any of your selected words. Searching for
'food health' will find pages which include the words 'food' OR 'health' but will not find
part words, for example, a page containing the word 'heal'. The search is not case
sensitive.