European Consumer Centre for Services (ECCS)

What is ECCS?

It's a new free website and telephone service for consumers that provides general information on consumer laws and rights when buying a service in other European countries.

Services that UK consumers can get advice on include:

• tourism services such as hotels, timeshares and car hire
• construction services such as architects, builders, electricians and plumbers
• estate agents and letting agents
• private education providers such as language schools
• accountancy services and lawyers

The website also has contact details of organisations that could provide practical assistance in the case of dispute.