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A-Z Site Index, Links and glossary
Please use the following links to navigate around our site.
- A
About Us - Find out more about Trading Standards
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Ask Cedric
- A course for educators and
teachers to teach the consumer education related aspects of the
Citizenship curriculum.
-
Age
Restricted Sales
- Information on what goods can and cannot be sold to
young people
- Arbitration
- a
form of Alternative Dispute Resolution whereby the dispute is entrusted
to one or more third parties rather than the court. The arbitrator must
apply the law accurately and can adopt a form of procedure that appears
to be appropriate. The arbitrator's decision is final unless the
arbitrator has not conducted himself properly or there is a right of
appeal on a question of law, but only with consent of both parties or
with leave of the court.
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- B
Balance
of Probabilities - The standard of proof in
civil cases (see civil law). When a person goes to court regarding a
consumer matter, the Judge listens to both the consumer's argument and
the trader's argument, weighs up the evidence and decides which
version is probably true. This is the kind of decision which is
represented by the scales of justice. If the scales tip slightly in
one party's favour then on the 'balance of probabilities' that party's
argument is more believable/true than the other party.
- Bankruptcy
- When a person is declared bankrupt, this is the name of the
proceedings which takes place to declare that person a bankrupt and to
have that person's property administered for the benefit of his
creditors.
- Breach of
Contract - When a party to a contract refuses or
fails to fulfil an obligation imposed on them under that contract.
- British
Wood Preserving and Damp-proofing Association, The - The
nationally recognised authority on timber and damp problems, the BWPDA
deals with all the relevant government departments and remains at the
forefront of developments in this areas. Members work to an
OFT-approved Code of Practice and must regularly demonstrate that
these standards are being maintained. The association operates an
Arbitration Scheme in the event of a complaint arising.
-
Business - Downloadable leaflets,
advice and contacts for new and existing businesses
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- C
Cancellation
- To withdraw from an agreement or contract. Sometimes you can cancel
a contract if the other party is in breach of the agreement, i.e. they
have misrepresented the goods or services, or supplied faulty goods.
Sometimes, the law gives automatic rights to cancel within a certain
period of time, called a 'cooling-off' period. Legal rights to cancel
include contracts made 'at a distance' (by internet, phone or mail
order), goods or services bought as a result of an unsolicited or
uninvited visit to the home, or credit agreements signed at home. At
other times, the contract terms themselves may give you rights to
cancel, so always read them carefully
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Children
- Lots of good consumer advice for
children and young people in our Schools Package, including a quiz and
"The Smart Shoppers Guide"
-
Complaints & Enquiries - Our consumer/business advice service
deals with around 4000 complaints and enquiries each year.
- Consumer
Credit - Advice on cancellation and withdrawal from credit agreements,
early settlement explained and new regulations
- Consumer
Support Network - This website is aimed at advice providers and
other organisations who are involved in setting up and running
Consumer Support Networks.
- Contacting
Us - Address, telephone and email details - including emergency
contact details
- Contacts
- Links to other useful organisations
- Crimestoppers
- Crimestoppers is an independent UK-wide charity working to
stop crime. Call Crimestoppers anonymously on 0800 555 111.
Just tell them what you know, not who you are.
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- Directgov
- The place to turn to for the latest and widest range of public service
information
- Disputes- Downloadable leaflets to help you
if you are involved in a dispute with a trader
- Doorstep
Selling - Here are a few simple points to help you deal with
doorstep sellers
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- E
Education - "Smart Shoppers
Guide" and "Ask Cedric"- consumer education courses for
students and teachers
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- F
Fireworks
- Advice on the safe storage and sale of fireworks.
- Fireworks
- Checklist for a safe home firework display.
- Fireworks
(Download) - Notice to Aberdeen City Council to register premises
for keeping gunpowder or mixed explosives.
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- H
Help
- We need your help - see what the current rip-offs and scams are and how
you can help us with them
- Holidays
- What are your legal rights, and what can you do to protect yourself
from bad holiday experiences and losing money?
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-
International
Federation of Spirits Producers UK
- Trade body dealing with the
trade and enforcement staff.
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K
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- Legislation - Summary of the legislation
which controls the supply of goods and services
- Links - Links to other useful organisations
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M
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- N
Names
- Business Names Act 1985 advice leaflet
- National Audit Office
- The National Audit Office scrutinises public spending on behalf of
Parliament. They are totally independent of Government and audit the
accounts of all government departments and agencies as well as a wide
range of other public bodies.
- need2know
- Whatever you need2know about, this is the site for you. From information
about your health and relationships, to finding out the facts about law,
this is where you can find out what you want, when you want it. Click on
and get your head around what's on the web.
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O
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- P - Q
Petroleum
- Did you know that we are responsible for the safe storage and licensing
of sites storing petrol?
- Playsafe
- A competition inviting children to design a safe toy
- Poisons
- The Poisons Act 1972 controls the sale of poisons and provides for
registration of sellers of poisons.
- Quiz
- Test your consumer skills in our weekly quiz
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Rip-Offs - see what the current rip-offs and
scams are and how you can help us with them
- Rip Off - Tip Off -
Tell
us about traders who you think are 'RIPPING OFF ' the UK public.
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-
Scams
- View the latest scams that are
circulating.
-
Schools Package
- "Smart Shoppers
Guide" and "Ask Cedric"- consumer education courses for
students and teachers
-
Scottish
Building.Co.uk
- Representing an Industry in Scotland which
contributes over 7% to the Scottish Gross Domestic Product.
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- Teacher Resources - Schools Package and "Ask
Cedric" courses to advise young consumers on education related
aspects of the Citizenship curriculum.
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U
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- V
Views
- Give us your views on Aberdeen City Trading Standards Service
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W
Weights
and Measures - More on Weights and Measures, including testing
and hiring of Weights
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- X - Y- Z
Young
Consumer of the Year - Young Consumers of The year is a unique
competition that involves hundreds of schools from across the country,
that rise to the challenge to become the nation's top young consumers
- Your Views -We welcome your views and comments
on our web site and issues affecting Trading Standards
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- Aberdeen City Council, Trading
Standards Service,
- St. Nicholas House, Broad Street,
Aberdeen, AB10 1BX
- Telephone: (01224) 523737 Fax:
(01224) 645786
-
- Web http://www.tradingstandards.gov.uk/Aberdeen/
- E-Mail: tradingstandards@aberdeencity.gov.uk
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- Copyright © Aberdeen City Council Trading Standards Service 2008
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