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Help and Advice

Your consumer rights – products must be: 

• of satisfactory quality - last for the time you would expect it to and be free of any defects

• fit for purpose – fit for the use described and any specific use you made clear to the trader
• as described – match the description on packaging or what the trader told you.

Not having any luck with sorting out problems? Then call 08454 04 05 06.

Citizens Advice has information on scams on its website.

TSI is not able to offer consumer advice; see below for Citizens Advice contact details.

Trading standards is a local authority service. Online help may be available through your local trading standards service's website for both consumers and business. Use the post code search to find your local office.

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues.

If you need free, confidential and impartial advice on consumer issues you can visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.

The Trading Standards Institute is a Membership & Training organisation and as such we are unable to advise.
 
I apologise that we are unable to help you further.
 

Information and support for consumers shopping across the EU

Having a problem shopping across borders in Europe?

There are two services delivered by the Trading Standards Institute that may be able to help:

The UK ECC is part of the European Consumer Centre Network, made up of 29 centres throughout Europe. The aim is to provide advice and support to those who are shopping cross-border within the internal market.

They want you to feel as confident when shopping in Europe as you do at home.

In addition they provide Howard - your online shopping assistant.

Before parting with your money on the internet, it’s worth consulting Howard. Howard will research a website for you and help you decide whether to use it.

The European Consumer Centre for Services has been set up to assist consumers to make informed choices when looking to buy services across Europe.

The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.