Consumers'/buyers' rights

Please click on the titles below to see our leaflet summaries.

You can enter your postcode in the field at the bottom of this page to see if your local trading standards service has the full versions of the leaflets available on its website. 

A trader's guide to the civil law relating to the sale and supply of goods

One day and occasional sales - a guide for venues

Returns policies - a guide for retailers

Selling at a distance (via the internet, phone, etc) - before 13 June 2014 

Selling away from business premises - before 13 June 2014