consumers'/buyers' rights

Please click on the titles below to see our leaflet summaries.

You can enter your postcode in the field at the bottom of this page to see if your local trading standards has the full leaflet versions available on their website.

A trader's guide to the civil law relating to the sale and supply of goods
(for England, Wales and Northern Ireland)

A trader's guide to the civil law relating to the sale and supply of goods
(for Scotland)

One day and occasional sales: a guide for venues
(for all nations)

Returns policies: a guide for retailers
(for all nations)