consumer information

Welcome to our consumer information pages. These provide handy advice to help you avoid problems. If something has already gone wrong, there is practical advice to help you.

More detailed information is available through your local trading standards service website. To find your local service use the postcode search at the bottom of the page. 

For personal help with a problem within the UK you can call Consumer Direct on 08454 04 05 06 (minicom users 08451 28 13 84) or visit the Consumer Direct website.

If you are a UK consumer having a problem with a trader based in a different European country then there is a special service offering advice and support, the UK European Consumer Centre (UK ECC) which is hosted by the Trading Standards Institute. 

For general advice please visit the UK ECC online shopping assistant Howard.