getting evidence to prove your claim

(for all nations)

Enter your postcode in the field at the bottom of this page to see if your local authority trading standards department has the full leaflet version available on its website. 

Sometimes you and the trader may not be able to agree on why the fault or problem has occurred. In this situation there is usually only one other option - get another person's opinion. How do you know that this person will be reliable? Also, what would happen if the trader did not want to agree to an inspection?