if you are in dispute

Please click on the titles below to see our leaflet summaries.

You can enter your postcode in the field at the bottom of this page to see if your local trading standards has the full leaflet versions available on their website.

Checklist for resolving complaints with a trader
(for all nations)

Getting evidence to prove your claim
(for all nations)

Insolvency
(for England, Wales and Northern Ireland)

Insolvency
(for Scotland)

Thinking of suing in a county court?
(for England, Wales and Northern Ireland)

Thinking of suing in the sheriff court?
(for Scotland)

Trade associations and regulatory bodies - listing
(for all nations) 

Writing an effective letter of complaint
(for England, Wales and Northern Ireland)

Writing an effective letter of complaint
(for Scotland)