Trading Standards Institute



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 Advice and Guidance

Consumer Direct offers national telephone advice on 08454 04 05 06.  Online help is also available through your local trading standards service website for both consumers and business. Use the post code search to find your local office.

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Are you having a problem with a trader based in a different European country? If so, seek further advice and support from the UK ECC, hosted by TSI.

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These pages carry guidance summaries on a range of topics from keeping animals to labelling of foods to selling fireworks.

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These pages carry information summaries on problems with goods and services including motor vehicles.
European Consumer Centre for Services 




The European Consumer Centre for Services - information on laws and rights when buying a service in a EU Member State www.ukecc-services.net