Welcome to our help and advice pages.
How to complain
Unfortunately we cannot help with your individual complaints - that's the job of Citizens Advice Consumer Advice line and your local authority trading standards service.
To report a complaint call the helpline on 03454 04 05 06*
Or you can report your complain online at www.adviceguide.org.uk
* (Calls are typically charged at between 1p and 10.5p per minute depending on the time of day and telephone provider for landline customers, calls from mobiles may be considerably more.)
To report a fraud contact Action Fraud UK. Or call 0300 123 2040 (textphone 0300 123 2050).
They provide a central point of contact for information about fraud and financially motivated internet crime.
What we can do is provide you with some advice on your rights and how to avoid fake goods and rogue traders in the UK, across European borders and online. See our menu on the left of our screen.
The Trading Standards Institute is a membership and training organisation and as such we are unable to advise.
Information and support for consumers shopping across the EU
Having a problem shopping across borders in Europe?
There are two services delivered by the Trading Standards Institute that may be able to help:
The UK ECC is part of the European Consumer Centre Network, made up of 29 centres throughout Europe. The aim is to provide advice and support to those who are shopping cross-border within the internal market.
They want you to feel as confident when shopping in Europe as you do at home.
In addition they provide Howard - your online shopping assistant.
Before parting with your money on the internet, it’s worth consulting Howard. Howard will research a website for you and help you decide whether to use it.
The European Consumer Centre for Services has been set up to assist consumers to make informed choices when looking to buy services across Europe.
The European Consumer Centre for Services provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.
These provide handy advice to help you avoid problems. If something has already gone wrong, there is practical advice to help you.
TSI's Business Companion website provides comprehensive, free guidance for businesses who need to know about trading standards law. This site is sponsored by BIS.