Trading Standards Institute



The Office of Fair Trading’s Consumer Codes Approval Scheme

OFT Approved Code logoWhen a firm displays the OFT Approved code logo it has promised to operate to higher standards of customer protection than the law requires, and you can have confidence that OFT Approved code businesses:

  • are committed to treating you fairly if problems arise
  • will guarantee good customer service
  • give you clear-cut information about the goods or services they're selling
  • have user-friendly, straightforward and quick procedures for dealing with customer complaints
  • will use clear and fair contracts
  • will offer free or low cost dispute resolution, such as arbitration or an ombudsman, if you can't agree how to sort out a problem

There are OFT Approved code businesses in estate agency, domestic removals, car buying, car repair and car servicing, carpet retail, paid for debt management and direct selling and other sectors will be joining.

Search on the OFT website for businesses in your area displaying the OFT Approved Code logo.