Guarantees and warranties

In law, a guarantee is an agreement given by a trader to a consumer, without any extra charge, to repair, replace or refund on goods which do not meet the specifications set out in the guarantee. A warranty is an insurance policy which provides cover for the unexpected failure or breakdown of goods, usually after the manufacturer or trader's guarantee has run out.

Guarantees and warranties are additional to the legal rights you have as a consumer and must not affect those rights in any way.

In the guide
What is a guarantee?
What is a warranty?
What legal protection do I get with warranties and guarantees?
What should I consider before I buy an extended warranty?
Some frequently asked questions

 

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