Buying goods - your rights
(for Scotland)
When you buy goods from a trader you enter into a contract which is controlled by many laws including the Sale of Goods Act 1979 (as amended). The law gives you certain (sometimes referred to as statutory) rights under this contract.
In the guide
Your rights
When are you not entitled to anything?
What are you entitled to ask for?
Proving the fault
Who can you claim against for faulty goods?
Delivery
Guarantees
Returns policies
Consumer Protection
Some problem areas when buying goods
How to resolve your complaint
Last reviewed/updated: November 2012
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