shopping on the Internet

(for all nations)

Enter your postcode in the field at the bottom of this page to see if your local authority trading standards department has the full leaflet version available on its website. 

Your rights when buying over the internet are the same as when you buy goods from the high street. However, you may also have additional rights under the Consumer Protection (Distance Selling) Regulations 2000. In most cases, you are entitled to a seven working day cancellation period during which you can change your mind. Your rights against a private seller are considerably reduced so care must be taken with internet auction sites.