sales of mobility aids and products - top tips

(for England, Wales and Northern Ireland)

Enter your postcode in the field at the bottom of this page to see if your local authority trading standards department has the full leaflet version available on its website. 

There are many products on the market designed to help with mobility and other special needs. The items must be accurately described and you should be clear about the price. Consumers should shop around, only use recommended traders, get everything in writing, take time to read through literature and contracts, and try the goods first.

If the goods cost more than £100, it is recommended you pay by credit card which gives you extra rights with the credit card company under section 75 of the Consumer Credit Act 1974. If you do purchase goods or services over £35 in your home you are entitled to a seven day cooling-off period.