refund, repair or replacement - what am I entitled to?

(for England, Wales and Northern Ireland)

Enter your postcode in the field at the bottom of this page to see if your local authority trading standards department has the full leaflet version available on its website. 

When you buy faulty or misdescribed goods are you entitled to a refund, repair or replacement? How long are you entitled to claim for against the seller? We explain your rights under the Sale of Goods Act 1979 as amended and the Sale and Supply of Goods to Consumers Regulations 2002.