problems with goods
Please click on the titles below to see our leaflet summaries.
You can enter your postcode in the field at the bottom of this page to see if your local trading standards has the full leaflet versions available on their website.
Buying a pram or pushchair - what you should know
(for all nations)
Buying goods - your rights
(for England, Wales and Northern Ireland)
Buying goods - your rights
(for Scotland)
Goods - how to solve your problems
(for England, Wales and Northern Ireland)
Guarantees or warranties
(for all nations)
Hiring goods
(for England, Wales and Northern Ireland)
Hiring goods
(for Scotland)
Is the trader right?
(for England, Wales and Northern Ireland)
Is the trader right?
(for Scotland)
Oil and gas - you pay for it, do you get it?
(for all nations)
One day sales - be on your guard!
(for all nations)
Refund, repair or replacement - what am I entitled to?
(for England, Wales and Northern Ireland)
Sales of mobility aids and products - top tips
(for England, Wales and Northern Ireland)
Sales of mobility aids and products - top tips
(for Scotland)
Shopping at home - your guide to the Distance Selling Regulations
(for all nations)
Shopping on the Internet
(for all nations)
Solid fuel and wood fuel - you pay for it, do you get it?
(for all nations)
The price is right!
(for all nations)
Your rights to cancel when buying at home
(for all nations)
Your rights when buying on credit
(for all nations)
