Gas and electricity competition - information for consumers
(for Scotland)
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It has been several years since consumers were first afforded the freedom to choose their energy suppliers and we are now confronted with an overwhelming choice. The former watchdog, Energywatch, claimed that this sector had experienced the highest number of ‘switches’ between suppliers. The increase in the cost of gas and electricity may make it even more sensible to switch to a cheaper supplier, to reduce energy costs.
From 1 October 2008, the former organisation, Energywatch, became part of a new organisation called Consumer Focus (new website), who will also incorporate another former watchdog - Postwatch.
There are four ways in which new energy suppliers may promote their services; these are by advertising, direct mail, telephone or doorstop selling. Consumer are advised to shop around and check all small print before signing a new contract, making sure they understand the pricing structure, any other services and length of the contract. If you have signed a new contract at your home (and did not invite the trader), or via the internet/telephone you should have seven days in which to change your mind and cancel the contract. Particular attention should be given to dual fuel offers (are they really cheaper?), double charging (possible in the transition process) and forged contracts (no knowledge/consent).
Complaints should initially be made to the energy supplier, seeking advice from Consumer Focus (new website) and Ofgem (new website) if they cannot be resolved.
