Buying services - your rights
(for all nations)
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The Supply of Goods and Services Act 1982 states that when work is carried out by a trader you can expect it to be done with reasonable care and skill, in a reasonable time for a reasonable charge.
The Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999 allow you to challenge terms that may be unfair or unreasonable and/or restrict your statutory rights. When you enter into an agreement for work to be done that costs over £35 you are entitled to a minimum seven-day cooling-off period to be notified in writing. When you find that work carried out is unsatisfactory, or takes too long to complete, you may be able to claim compensation.
