Used motor vehicles - consumer rights

When you buy a used motor vehicle from a trader, you enter into a legally binding contract and you are entitled to expect that it is of satisfactory quality, fit for purpose, and as described. An older vehicle with high mileage may not be as good as a newer vehicle with low mileage, but it should still be fit for use on the road and in a condition that reflects its age and price.

Traders cannot take away consumers' rights by using terms such as 'sold as seen' or 'no refunds'. If you buy a used vehicle from a trader online, you may have additional rights under the Consumer Protection (Distance Selling) Regulations 2000. You do not have the same legal rights if you buy a vehicle from a private seller or an auction.

If the used vehicle is faulty, you have a short time after buying it to reject it. You may have other remedies such as repair or replacement. If the vehicle is faulty then you need to write to trader you bought it from. You should confirm the details of your complaint and the remedy you are seeking and keep copies of all correspondence. As a last resort, you may need to consider taking court action. Remember, used vehicles may have some faults, but they should not be excessive. Fair wear and tear is not considered to be a fault.

In the guide
The law
Private sales
Internet sales
Internet auctions
Insurance claims
Action to take


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