Trade Guide to the Scheme
Setting the Standard

Approved Traders’ Feedback Results 2005

Q1

Are the contract terms fair, in plain English and easy to read?

Q2

Is the price of goods and services clear (including information about how to pay

where appropriate)?

Q3

Are the goods and services accurately described?

Q4

Have you received either an itemised quote or an invoice?

Q5

Has the business asked for your permission before carrying out a repair or servicing work?

Q6.

Has the business made parts it replaced during repair or servicing available so that you can inspect them?

Q7.

If you have made a complaint to the business, has it dealt with the complaint to your satisfaction?

Q8.

Has our approval influenced your decision to use the business?

50

Q9.

Would you recommend the business to others?