This page includes information on:

The Consortium

The Consortium arrangement between Brent and Harrow is a unique operation in London, being formed under Section 101(5) of the Local Governments Act 1972. The arrangement ensures fixed costs for the Service are shared and therefore, provides value for money, as well as being both efficient and effective.

Speak Out

Please tell us your views on our services.

We take account of all suggestions and complaints in accordance with documented procedures. You are welcome to use a suggestion/complaints form available at all customer access points within Brent, or our on-line corporate complaint/suggestion form or if you wish to be less formal drop us a line or complete our confidential response form.

Satisfied with our Service?

We are very keen to learn from our users so that we can continue to improve. Please contact us with any comments good or bad that you may have.

About Brent and Harrow Council -

Mission Statements

Brent’s vision is

"Brent will be a borough where all its communities enjoy a high quality of life and will be able to fully participate in society. Brent Council will have a reputation for good democratically accountable leadership, strong partnerships and excellent services. Brent will be a borough proud of its diversity, served by an ambitious, progressive and outward looking council. Brent will be a home of choice for its diverse population and businesses."

Brent’s values are

1. Achieving service excellence.
2. Raising the quality of life.
3. Serving all our communities.
4. Developing and motivating

   
   Brent’s key priorities are
   

   1. Supporting children and young people.
   2. Promoting quality of life and the green agenda.
   3. Regeneration and priority neighbourhoods.
   4. Tackling crime and community safety.
   5. Achieving service excellence.

   Harrow Council’s vision and corporate strategic priorities 2002-2006

   Vision

   In Harrow we will strive for a community
   where everybody is able to enjoy healthy and happy lives in an environment which is clean, safe and secure which is cohesive and strong
   where all have the widest range of opportunities to succeed and the capacity to achieve their aspirations
   where no-one feels excluded
   where young people have a strong voice and are heard
   

   Strategic Corporate Priorities
   To achieve our vision, we will focus on the following key strategic corporate priorities which will make a real difference to living and working in Harrow:
   Strengthening Harrow’s Communities
   responding to the community’s needs by tackling issues including employment, income, better access to council services and building community relations.
   Putting Harrow on the map
   raising the borough’s profile on the national stage, developing regional and national partnerships and accessing funding and developing tourism.
   Valuing Harrow’s customers
   improving council services and customer relations
   Impact through Harrow’s partnerships
   improving performance indicators, revitalising local areas, creating a cleaner safer borough and working with partners to improve health-related issues.
   Harrow, a true learning community
   providing easy access to learning for the whole community
   
   

   Trading Standards Service Mision Statement and Customer Charter
   

   Mision Statement and Customer Charter

   
   

   Our Service Plan for 2007/8 can be downloaded below.

   Service Operational Plan 2007/8 (Adobe Acrobat .pdf document- size 147kb)
   

   Our Service Plan for 2008/9 can be downloaded below.

   Service Operational Plan 2008/9 (Adobe Acrobat .pdf document- size 140kb)
   

   Our Service Plan for 2009/10 can be downloaded below.

   Service Operational Plan 2009/10 (Adobe Acrobat .pdf document- size 203kb)
   

   

   Awards

   The Service has achieved many accolades and awards from external assessors. Please take a look at our sucesses

   

   Performance 2007/2008

   
   

   For 2006/2007 the Service agreed and delivered on very detailed targets .

   

   Consultation and what you told us

   Click here to find out about our consultation work.

   
   

   

   Annual Report 2005/2007

   The Annual Report below will open in a new window of the browser that you are using, You may be given the choice to save it or open it from the current location.

   If you require sight of a paper copy, or the appendices referred to within the report then please do not hesitate to contact us.

   Annual Report 2006/2007 (Adobe Acrobat document .pdf - size 615kb)
   Annual Report 2007/2008 (Adobe Acrobat document .pdf - size 1754kb)
   Annual Report 2008/2009 (Adobe Acrobat document .pdf - size 1485kb)
   
   

   

   Contacting Us

   
   

   Brent & Harrow Trading Standards Service
   Brent House, 3rd floor, East Wing
   349-357 High Road
   Wembley
   HA9 6BZ
   Telephone: (020) 8937 5555
   Fax: (020) 8937 5544
   click here to e-mail Brent & Harrow Trading Standards Service
   
   We are open 9-5 Monday to Friday

   See a map of where we are
   

   NOTE from March 2007 if you are a consumer who wants advice or to make a complaint about a trader you should contact Consumer Direct first. If there are matters which need to be investigated by Trading Standards they will take the details and pass them to us or other Trading Standards departments.

   You can contact them by a web form link to Consumer Direct contact form at datamotion.com

   or by telephone (Open Hours 9:00 to 17:00 - Monday to Friday)

   Consumer Direct - 08454 04 05 06

   Alternative number for Consumer Direct - South East Region - 01622 626 520

   Link to Consumer Direct at Direct Gov

   

   Weights and Measures

   
   

   For a brief history of Weights and Measures please click here

   To find out more about our state of the art laboratories please click here

   To find out how changing from pounds and ounces to grams and kilograms will affect you please click here

   To find out about our professional calibration service for weighing and measuring equipment please click here

   

   Want to know more?

   Numerous free advice and information leaflets and booklets are available for Brent or Harrow consumers, traders, schools, community and business organisations, local councils and the media. Many of our leaflets are available at main libraries within the Borough boundaries, as well as copies of our performance indicators and Annual Reports.

   
   

   In addition we regularly provide talks and exhibitions around the Boroughs, or for specific interest groups.

   

   Meet the Management Team?

   To meet the Team please click here

   

   

   London Boroughs of Brent and Harrow, Trading Standards Service,
   Brent House, 3rd floor, East Wing, 349-357 High Road, Wembley, HA9 6BZ
   Telephone: (020) 8937 5555    (Answerphone Out of Normal Hours): (020) 8937 5555   
   Fax: (020) 8937 5544   
   Internet World Wide Web http://www.tradingstandards.gov.uk/brent&harrow/
   Electronic Mail: trading.standards@brent.gov.uk
   Copyright © Brent and Harrow Trading Standards Service August 2011