On this page you will find a list of helpful consumer contacts. Click on the type of organisation you require for full details. For London Boroughs of Brent and Harrow Trading Standards Service' contacts, please go to our About Us page.

• Consumer Direct
• Citizens advice bureaux
• Information sources
• Office of Fair Trading
• Other consumer contacts
• Neighbouring Trading Standards departments
• Community Contacts
• Links to other related sites
• Search Engines

Consumer Direct

Citizens Advice Bureaux

Brent Citizens Advice Bureau
270 High Road
Willesden
London
NW10
Telephone: (020) 8459 2780
www.adviceguide.org.uk

Harrow Citizens Advice Bureau
Civic Centre
Station Road
Harrow
Middlesex
HA3 0UJ
Telephone: (020) 8427 9443
www.adviceguide.org.uk

Information sources

Building and Building Services

Federation of Master Builders (FMB)
Association of Specialist Underpinning Contractors
Association of Building Engineers
Builders' Merchants Federation
Air Users Council (AUC)
The National Federation of Roofing Contractors Limited (NFRC)
British Wood Preserving & Damp Proofing Association

Estate Agents and Removers

National Association of Estate Agents (NAEA)
British Association of Removers (BAR)
Royal Institution of Chartered Surveyors (RICS)

Financial & Business Services

Financial Ombudsman Service
Equifax PLC

Home Improvement and Maintenance

National Fireplace Association
Confederation of Aerial Industries Limited
Contract Flooring Association
Association of Plumbing and Heating Contractors
Contract Flooring Association
National Institute of Carpet & Floorlayers (NICF)
The Institute of Plumbing
Gas Safe Register (0800 408 5500)
Glass and Glazing Federation (GGF)
National Inspection Council for Electrical Installation Contracting (NICEIC)
The Guild of Master Craftsman
Bristish Pest Control Association

Leisure

Air Users Council (AUC)
Air Travel Organiser's Licence (ATOL)
Association of British Travel Agents (ABTA)
Association of Independant Tour Operators (AITO)

Motor

Retail Motor Industry Federation
Federation of Engine Re-Manufacturers
Society of Motor Manufacturers and Traders (SMMT)
Vehicle Inspectorate Executive Agency

Footwear

British Footwear Association

Gas and Electricity Suppliers

Consumer Focus for Help with Energy + Post problems (EnergyWatch + PostWatch)

Office for Gas and Electricity Markets (OFGEM)

Clothing and Drycleaning

British Textile Technology Group (BTTG)
Fabric Care Research Association Ltd

Telecommunications

The Independant Committee for the Supervision of Standards of Telephone Information Services (ICSTIS)
The Office of Telecommunications

Miscellaneous

Insolvency Service
British Standards Institute (BSI)
The Assay Office
British Hallmarking Council
British Imaging & Photographic Association (BIPA)
British Institue of Professional Photgrpahy
National Bed Federation
Office of Telecommunications Ombudsman
Broadcasting Standards Commission
Charity Commission
Confederation of Aerial Industries Ltd
General Optical Council (GOC)
Just Ask - Community Legal Services
Equal Opportunities Commission
Findlaw - dedicated to making legal information easy to find
Law Rights - free legal information
Legal Aid
Legal resources (UK)
London Advice Services Alliance
UK Law Online - designed to promote understanding of the law and the legal system of the United Kingdom by means of formats and language which will be non-technical and accessible to members of the public
Disability Discrimination Act
Disabilities Access
Disabilities ADA & other links (US)
Mencap
RNIB - Royal National Institute for the Blind
Community Service Volunteers
Video Standards Council (VSC)
- The organisation that represents the video and video games industries. Important information on the law relating to video's and games.
Trade Association Forum - Information on how trade associations can help and links to their own web-sites.

Office of Fair Trading (OFT)

Office of Fair Trading
Field House
15-25 Bream's Buildings
London
EC4A 1PR
Telephone: 020 7211 8000
Fax: 020 7211 8800
Web Site: http://www.oft.gov.uk

Other consumer contacts

BIS (formerly BERR)
Deparment for Business, Inovation & Skills
Web Site: http://www.bis.gov.uk/

OFWAT
City Centre Tower
7 Hill Street
Birmingham
B5 4UA
Telephone: (0121) 625 1300

OFGEM
Ofgem Head Office
130 Wilton Road
London
SW1V 1LQ
Telephone: (020-7) 828 0898

OFTEL
Export House
50 Ludgate Hill
London
EC4M 7JJ
Telephone: (020-7) 634 8888

OFLOT
2 Monck Street
London
SW1P 2BQ
Telephone: (020-7) 227 2000

Local Authorities Coordinators of Regulatory Services (LACoRS)
Smith Square
London
SW1P 3HZ
Telephone: 020 7665 3888
Fax: 020 7665 3887 Web Site: http://www.lacors.com

Neighbouring Trading Standards departments

London Borough of Barnet
Trading Standards Service
North London Business Park
Oakleigh Road South
New Southgate
London
N11 1NP
Telephone: (020) 8359 2606
Web Site: http://www.barnet.gov.uk/trading-standards/

London Borough of Camden
Consumer Protection Services
Camden Town Hall
Argyle Street
London
WC1H 8EQ
Telephone: (020) 7974 6767
Web Site: http://www.camden.gov.uk

London Borough of Enfield
Commercial Standards Service
PO Box 57
Civic Centre
Silver Street
Enfield
EN1 3XH
Telephone: (020) 8379 8515
Web Site: http://www.enfield.gov.uk

London Borough of Ealing
Trading Standards
Perceval House
14-16 Uxbridge Road
London
W5 2HL
Telephone: 08454 04 05 06 (Consumer Direct)
Web Site: http://www.ealing.gov.uk/

London Borough of Hammersmith & Fulham
Trading Standards Service, Public Protection & Safety Division
5th Floor
Town Hall Extension
King Street
London
W6 9JU
Telephone: (020) 8753 1081
Web Site: http://www.lbhf.gov.uk

Hertfordshire County Council
Consumer Protection Services
45 Grosvenor Road
St Albans
Hertfordshire
AL1 3AW
Telephone: (08454 04 05 06 (Consumer Direct)
Web Site: http://www.hertsdirect.org
E Mail: tradingstandards@hertscc.gov.uk

London Borough of Hillingdon
Trading Standards Services
Civic Centre 3W/02
High Street
Uxbridge
Middlesex
UB8 1UW
Telephone: (01895) 250164
Web Site: http://www.hillingdon.gov.uk

London Borough of Hounslow
Envirnomental Services Department
Public Protection Division
The Civic Centre (Pav CF)
Lampton Road
Hounslow
Middlesex
TW3 4DN
Telephone: (020) 8583 5555
Web Site: http://www.hounslow.gov.uk

Royal Borough of Kensington & Chelsea
Trading Standards Service
Dept 500, Council Offices
37 Pembroke Road
London
W8 6PW
Telephone: (020) 7341 5282
Web Site: http://www.rbkc.gov.uk

City of Westminster Council
Consumer Protection Division
Room - 1, Westminster Council House
Marylebone Road
London
NW1 5PT
Telephone: (020) 7641 1111
Web Site: http://www.tradingstandards.gov.uk/westminster

Community Contacts

Brent Magazine

Brent Magazine

Links to Other Related sites

The Anti-Counterfeiting Group
Department of Health
ELSPA - European Leisure Software Publishers Association
Her Majesty's Stationery Office
National Association of Estate Agents
Royal Society for the Prevention of Accidents
Intellectual Property Office (Patent Office)
Metropolitan Police
Companies House
FISA - Finance Industry Standards Association
Anti-Counterfeiting Group

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