Brighton & Hove City Council Trading Standards

Brighton & Hove Trading Standards Service

Welcome to our Website

This web site is part of our service to our traders and residents but you are free to browse this site no matter where you live. Just click on the links above to look at other pages. If you would like to know what we have been up to over the last few weeks, you can have a look at our 'Snapshot of interventions', a short run-down of how we have been helping local consumers and businesses. We will update this from time to time, so be sure to come back and visit another time!

Brighton & Hove Trading Standards Rapid Action Team carry out interventions in cases of ‘doorstep crime’, on occasions saving many thousands of pounds for local residents

If you have any concerns about doorstep crime, contact:

CONSUMER DIRECT on 08454 04 05 06

We are here to protect the interests of Brighton & Hove City Council consumers and businesses. We can help with pre shopping advice from buying a second-hand car to employing the services of a builder or joining a Credit Union..

Consumer advice and information in Brighton & Hove is now provided by Consumer Direct South East. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in the South East of England, and by the Department of Trade and Industry.

For help with buying goods and services, then you can look at our self-help advice sheets. If you want help with checking the validity of websites before you buy goods or services, then you can ask Howard the Shopping Assistant, who can give you advice on what to look out for.

Don't' get in with a loan shark, for more information follow the link:

If you are worried about the sale of age-restricted products such as alcohol or tobacco to children or have any concerns about alcohol-related anti-social behaviour, then you can help Trading Standards by letting us know if any shops in your area are illegally selling goods to children. Follow this link if you want more information about age-restricted products and if you are a Brighton & Hove business then you can get more information on how to comply with the laws on age-restricted products.

Find your local service at Trading Standards Central

Want to Beat the Cowboys?

Buy With Confidence

Rip-offs, scams—consumers are right to be wary when

buying goods and services.

The Buy With Confidence scheme is an initiative by the Trading Standards Service in Brighton & Hove, in conjunction with other services in the South East to help businesses comply with the law.

The Buy With Confidence Scheme brings together a list of gardeners, plumbers, builders and many other types of business who have been individually checked for trustworthiness and compliance with consumer protection laws. Each applicant is individually checked and is only accepted onto the scheme when they pass stringent checks.

If you have a problem with a member of the scheme they are required to deal with any complaints in a fair and equitable manner. If the complaint cannot be resolved, the Trading Standards Service will attempt to assist in reaching a solution.

If you have had particularly good service from a business we would be pleased to receive your recommendation, in addition if you are a business and would like further information on joining contact the Buy With Confidence Team for further information: 01273 293340 or 01273 292494

See Latest News for our 100th members award

Information for Consumers	Information for Businesses
Find an Approved Trader	Application Form & Fees
Brighton and Hove BWC list	Benefits for Businesses
BWC Customer Feedback Form	CRB Disclosures
	Terms & Conditions
	BWC Trader Feedback Form
	Latest Buy With Confidence Newsletters

Coming soon Support With Confidence

As Adult Social Care changes residents will have more choice and more control over the support needs they may have. Support with Confidence is a new council initiative and is a partnership between Adult Social Care and Trading Standards. It will provide a database of approved Personal Assistants (PAs). These Personal Assistants will have had enhanced checks and will have completed standard training so you can be confident about the quality of support you engage.

Brighton & Hove City Council Trading Standards, Bartholomew House, Bartholomew Square, Brighton BN1 1JP.
Business Line: (01273) 292523 Fax: (01273) 292524 Electronic Mail: trading.standards@brighton-hove.gov.uk
Consumer Advice Line: 08454 04 05 06. Consumer Advice Electronic Mail: www.consumerdirect.gov.uk/contact_us.shtml

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