From here you can view any of our advice sheets. Just click on the button beside the title.

• Problems with goods
• Problems with services
• Problems with motor vehicles
• Travel
• If you are in dispute
• Other consumer problems

Problems with goods

• Buying a motorcycle
• Mock auctions / one day sales
• Your rights to cancel when buying at home
• Solid fuel and wood fuel - you pay for it, do you get it?
• Oil and gas - you pay for it, do you get it?
• Shopping at home - your guide to the Distance Selling Regulations
• The price is right!
• Buying a pram or pushchair - what you should know
• Sales of mobility aids and products - top tips
• Refund, repair or replacement - what am I entitled to?
• Your rights when buying on credit
• Is the trader right?
• Buying goods - your rights
• Guarantees or warranties
• Hiring goods
• Shopping on the Internet - top ten tips

Problems with services

• Your rights to cancel when buying at home
• Shopping at home - your guide to the Distance Selling Regulations
• Buying services - your rights
• Your rights when buying on credit
• Is the trader right?
• Guarantees or warranties
• Dry cleaning
• Shopping on the Internet - top ten tips
• Buying communication and media packages from retailers
• Gas and electricity competition - Information for consumers

Problems with motor vehicles

• Buying a motorcycle
• Used cars - pre-purchase considerations
• Vehicle repairs and servicing - your rights
• Used cars - consumer rights

Travel

• Timeshares and holiday clubs
• Package holidays and the disabled traveller
• My flight has been cancelled - what are my rights?
• Holidays

If you are in dispute

• Trade associations and regulatory bodies - listing
• I can't contact the trader - what can I do?
• Is the trader right?
• Writing an effective letter of complaint
• Getting evidence to prove your claim
• Thinking of suing in a sheriff court
• Insolvency

Other consumer problems

• Doorstep Selling: Know Where you Stand
• Timeshares and holiday clubs
• Problems with purchases overseas - who to complain to and who can help
• Consumer safety in rented accommodation for tenants
• Homeworking schemes
• Conned by competitions?
• Shopping at home - your guide to the Distance Selling Regulations
• Environmental claims
• A guide to choosing and using storecards
• Remortgaging - what you need to know
• Package holidays and the disabled traveller
• Your rights when buying on credit
• Look before you rent
• My flight has been cancelled - what are my rights?
• Guarantees or warranties
• Holidays
• Hiring goods
• Agents and agencies
• Credit terminology - what does it mean?
• Gas and electricity competition - Information for consumers