If you are an Aberdeen trader or resident we can send you consumer leaflets listed below free of charge. Just click on the button beside the title.

You can choose from the following areas:

• Problems with goods
• Problems with services
• Problems with vehicles
• Holidays
• Mortgages, Debt and Financial
• Credit
• If you are in dispute
• Safety in the home
• General Safety
• Child Safety
• General

Problems with goods

• Shoppers Rights (OFT)
     Your rights, and what you can do if things go wrong
• Your Rights When Shopping (Mencap/OFT)
     Large print version of above
• Shopping from Home (OFT)
     Your rights when buying by mail order, via the internet, over the phone, by digital television or by fax
• Your doorstep your decision (OFT)
     A guide to taking control of doorstep sales
• Buying a PC (OFT)
     Guides you through the jargon & tangle of buying a pc

Problems with services

• Using an Estate Agent
     Your legal rights and other practical advice
• Consumer Guide to Premium Rate Services
     Your rights when using premium telephone services
• Having Work done on your Home
     A step by step guide
• Unfair Tenancy Terms
     Don't get caught out

Problems with vehicles

• How to get a better deal from your garage (OFT)
     Advice from a trade association
• Buying a new car? (OFT)
     Check the warranty before you sign...
• Buying a used car? (OFT)
     Booklet on how to get the best deal

Holidays

• If it hasn't got an ATOL don't book it at all (CAA)
     Outline of the protection scheme for air travel tickets
• Timeshare (DTI)
     Making the right choice
• Buying timeshare Holidays (OFT)
     How to avoid the pitfalls
• Congratulations (OFT)
     You have NOT won a free holiday

Credit

• No credit? (OFT)
     Credit reference agencies
• Shop for Credit (OFT)
     To find the right deal for you
• FSA Guide to Mortgages (FSA)
     Asking the right questions
• Your Complaint and the Ombudsman (FOS)

If you are in dispute

• Small Claims Guidance (SSCUG)
     How to take or defend an action

Food

• More foods go metric (DTI)
     Guidelines to the latest stage of metrification

Safety in the home

• So you think you're safe at home (DTI)
     How to spot the risks before they become dangers
• Danger! Fires and heaters need air (DTI)
     How to make sure your fire is safe
• DIY Guide to Safety (DTI)
     Safety tips from the experts for the home and garden
• Making furniture safer (DTI)
     Regulations and labelling for domestic furniture
• Residual Current Devices — your questions answered (DTI)
     Safety devices to prevent electric shock from faulty wiring
• Is your Electric Blanket Safe ? (DTI)
     Warning signs and what to do

Gas appliance safety

• Warning signs and what to do
     toxic fumes gas appliances poisoning stains discolouring water heater flue chimney
• Gas appliances — Get them checked, keep them safe (HSE)
     How to prevent carbon monoxide poisoning
• The lives of your tenants are in your hands (British Gas)
• Gas problems? How to Complain (Energywatch)
    

General Safety

• Shoppers' guide to safer nightwear and babywear
• In the garden - do it safely
• Keep safe - ideas for older people and those with disabilities
• Surma - the gift that can be dangerous
• Gas fired water heaters in caravans
• This piece of paper could save your life

Child Safety

• The toy safety code
• Toy safety
• How to buy safe toys
• Hands off - how to stop children getting burnt
• Stop children swallowing hazardous chemicals
• Thinking secondhand baby products? - try second thoughts
• First Ride Safe Ride
• Pesticides - use them safely

General

• Guide to the ASA remit (ASA)
     Outline of the work of the Advertising Standards Agency
• Advertising under control (ASA)
     A consumer guide to the Advertising Standards Agency
• Energy labelling (DETR)
     A guide to the law - some household appliances now need to show how efficient they are
• A Shoppers Guide to Green Labelling (DEFRA)
• How you can reduce unwanted faxes (FPS)
     Outline of the fax preference service
• How you can reduce unwanted telephone sales calls (TPS)
• The Trading Schemes Guide (DTI)
     The law on pyramid, snowball, homeworking and other schemes