Test your consumer skills by answering the questions below. Test your skills every week with a different set of questions.

1. The Office of Fair Trading has conducted a market study in to mobility aids. The Office warned that people may be paying too much for products such as scooters and stair lifts. What was the biggest price difference the office found for an identical mobility scooter?
2. Which association agreed, as a result of the survey, to amend the Code of Practice for members to ensure that they display prices and price ranges on websites and other marketing material?
3. One of the problems was that it seemed some traders were targeting vulnerable consumers (although it was only a small proportion of the industry). How do the Consumer Protection from Unfair Trading Regulations 2008 define vulnerable consumers?
4. It has been reported that some traders purchased marketing lists which they used to identify potential consumers of mobility aids (for instance, by listing people above a certain age, receiving disability living allowance, or suffering from particular health related problems). Which body investigates the misuse of such information?
5. There are 2 different classes of mobility scooters and this is not always explained to potential buyers. What are the differences between class 2 and class 3 scooters?
6. Which Act provides for the Office of Fair Trading to conduct these market studies?

You may Reveal the Answers.

Blackburn with Darwen Borough Council, Public Protection Service, L floor, Tower Block, Blackburn BB1 1BZ
Telephone: (Consumer Advice) 08454 040506  (Trader Advice) (01254) 222502    Fax: (01254) 698312
Internet World Wide Web http://www.tradingstandards.gov.uk/blackburnwithdarwen/
Electronic Mail: tradingstandards@blackburn.gov.uk

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