Brighton & Hove City Council Trading Standards Brighton & Hove Trading Standards Service
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Consumer Advice - Advice Sheets

From here you can view any of our advice sheets. Just click on the View button beside the title.

Problems with goods

  • Are You a Streetwise Shopper? View
  • Sales of mobility aids and products - top tips View
  • Refund, repair or replacement - what am I entitled to? View
  • Buying goods - your rights View
  • Your rights when buying on credit View
  • Is the trader right? View
  • Buying a motorcycle View
  • Mock auctions / one day sales View
  • Your rights to cancel when buying at home View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Hiring goods View
  • Oil and gas - you pay for it, do you get it? View
  • Guarantees or warranties View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • The price is right! View
  • Shopping on the Internet - top ten tips View
  • Buying a pram or pushchair - what you should know View

Problems with services

  • Buy With Confidence Trader Approval Scheme View
  • Say NO to doorstep traders View
  • Your rights when buying on credit View
  • Is the trader right? View
  • Dry cleaning View
  • Your rights to cancel when buying at home View
  • Buying services - your rights View
  • Guarantees or warranties View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Shopping on the Internet - top ten tips View
  • Buying communication and media packages from retailers View
  • Gas and electricity competition - information for consumers View

Problems with motor vehicles

  • Used cars - pre-purchase considerations View
  • Buying a motorcycle View
  • Vehicle repairs and servicing - your rights View
  • Used cars - consumer rights View
  • Mini-motos, quad bikes and off-road vehicles - a guide for consumers View

Travel

  • My flight has been cancelled - what are my rights? View
  • Timeshares and holiday clubs View
  • Holidays View
  • Package holidays and the disabled traveller View

If you are in dispute

  • I can't contact the trader - what can I do? View
  • Insolvency View
  • Is the trader right? View
  • Trade associations and regulatory bodies - listing View
  • Writing an effective letter of complaint View
  • Getting evidence to prove your claim View
  • Thinking of suing in a county court View

Other consumer problems

  • 22/02/05 - Credit Unions View
  • Top ten tips to protect yourself from scams View
  • How to recognise scams View
  • Holiday in the sun View
  • No Credit Christmas? View
  • Don't get in with a loan shark View
  • Credit terminology - what does it mean? View
  • Your rights when buying on credit View
  • Look before you rent View
  • My flight has been cancelled - what are my rights? View
  • Timeshares and holiday clubs View
  • Holidays View
  • Package holidays and the disabled traveller View
  • Problems with purchases overseas - who to complain to and who can help View
  • Consumer safety in rented accommodation for tenants View
  • Homeworking schemes View
  • Hiring goods View
  • Guarantees or warranties View
  • Conned by competitions? View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Environmental claims View
  • A guide to choosing and using storecards View
  • Agents and agencies View
  • Remortgaging - what you need to know View
  • Gas and electricity competition - information for consumers View

Brighton & Hove City Council Trading Standards, Bartholomew House, Bartholomew Square, Brighton BN1 1JP.
Business Line: (01273) 292523   Fax: (01273) 292524   Electronic Mail: trading.standards@brighton-hove.gov.uk
Consumer Advice Line: 08454 04 05 06. Consumer Advice Electronic Mail: http://www.consumerdirect.gov.uk/contact

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