Find the nearest Trading Standards office to your post code

Advice leaflets

Problems with goods

• Buying Goods - your rights (for England Wales Northern Ireland)
• Buying Goods - your rights (for Scotland)
• Hiring Goods (for England Wales Northern Ireland)
• Hiring Goods (for Scotland)
• Your Rights to Cancel When Buying at Home (for all nations)
• Your Rights When Buying on Credit (for all nations)
• One day sales - be on your guard! (for all nations)
• Is the Trader Right? (for England Wales Northern Ireland)
• Is the Trader Right? (for Scotland)
• Shopping at Home - Your guide to the distance selling regulations (for all nations)
• Guarantees or Warranties (for all nations)
• Sales of Mobility Aids and products - top tips (for England Wales Northern Ireland)
• Sales of Mobility Aids and products - top tips (for Scotland)
• Shopping on the Internet (for all nations)
• Buying a Pram or Pushchair - what you should know (for all nations)
• Oil and Gas - you pay for it, do you get it? (for all nations)
• The price is right! (for all nations)
• Solid Fuel and Wood Fuel - you pay for it, do you get it? (for all nations)
• Goods - how to solve your problems (for England Wales Northern Ireland)

Problems with services

• Buying Services - your rights (for all nations)
• Gas and Electricity Competition - Information for consumers (for England Wales Northern Ireland)
• Gas and Electricity Competition - Information for consumers (for Scotland)
• Is the Trader Right? (for England Wales Northern Ireland)
• Is the Trader Right? (for Scotland)
• Your Rights When Buying on Credit (for all nations)
• Shopping at Home - Your guide to the distance selling regulations (for all nations)
• Shopping on the Internet (for all nations)
• How to make a Complaint about an Unsatisfactory Service (for all nations)
• Dry Cleaning (for England Wales Northern Ireland)
• Dry Cleaning (for Scotland)
• Services - how to solve your problems (for England Wales Northern Ireland)

Problems with motor vehicles

• Used Cars - consumer rights (for England Wales Northern Ireland)
• Used Cars - consumer rights (for Scotland)
• Vehicle Repairs and servicing (for England Wales Northern Ireland)
• Vehicle Repairs and servicing (for Scotland)
• Buying a Motorcycle (for all nations)
• Used Cars - prepurchase considerations (for England Wales Northern Ireland)
• Used Cars - prepurchase considerations (for Scotland)
• Mini-motos, quad bikes and off-road vehicles - A guide for consumers (for England Wales Northern Ireland)

If you are in dispute

• Insolvency (for England Wales Northern Ireland)
• Writing a Letter of Complaint (for England Wales Northern Ireland)
• Writing a Letter of Complaint (for Scotland)
• Checklist (for all nations)
• Trade associations and regulatory bodies - listing (for all nations)
• Getting Evidence to Prove Your Claim (for all nations)
• Is the Trader Right? (for England Wales Northern Ireland)
• Is the Trader Right? (for Scotland)
• Thinking of Suing in a County Court? (for England Wales Northern Ireland)
• Thinking of Suing in a Sheriff Court? (for Scotland)

Other consumer problems

• Agents and Agencies (for all nations)
• Holidays (for England Wales Northern Ireland)
• Holidays (for Scotland)
• Homeworking Schemes (for all nations)
• Booking One Day Sales (for all nations)
• Credit terminology - What does it mean? (for England Wales Northern Ireland)
• Credit terminology - what does it all mean? (for Scotland)
• Credit - early settlement explained (for all nations)
• Gas and Electricity Competition - Information for consumers (for England Wales Northern Ireland)
• Gas and Electricity Competition - Information for consumers (for Scotland)
• Your Rights When Buying on Credit (for all nations)
• Hiring Goods (for England Wales Northern Ireland)
• Hiring Goods (for Scotland)
• Shopping at Home - Your guide to the distance selling regulations (for all nations)
• Package Holidays and the Disabled Traveller (for England Wales Northern Ireland)
• Environmental Claims (for all nations)
• Remortgaging - what you need to know (for all nations)
• A guide to choosing and using storecards (for all nations)
• Look Before You Rent (for England Wales Northern Ireland)
• Consumer Safety in Rented Accommodation for Tenants (for all nations)
• Package Holidays and the Disabled Traveller (for Scotland)