Consumer Information
 

Our Advice Sheets

From here you can view any of our advice sheets. Just click on the View button beside the title.

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Problems with goods

  • Sales of mobility aids and products - top tips View
  • Refund, repair or replacement - what am I entitled to? View
  • Buying goods - your rights View
  • Your rights when buying on credit View
  • Is the trader right? View
  • Buying a motorcycle View
  • Mock auctions / one day sales View
  • Your rights to cancel when buying at home View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Hiring goods View
  • Oil and gas - you pay for it, do you get it? View
  • Guarantees or warranties View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • The price is right! View
  • Shopping on the Internet - top ten tips View
  • Buying a pram or pushchair - what you should know View

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Problems with services

  • Your rights when buying on credit View
  • Is the trader right? View
  • Dry cleaning View
  • Your rights to cancel when buying at home View
  • Buying services - your rights View
  • Guarantees or warranties View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Shopping on the Internet - top ten tips View
  • Buying communication and media packages from retailers View
  • Gas and electricity competition - information for consumers View

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Problems with motor vehicles

  • Used cars - pre-purchase considerations View
  • Buying a motorcycle View
  • Vehicle repairs and servicing - your rights View
  • Used cars - consumer rights View
  • Mini-motos, quad bikes and off-road vehicles - a guide for consumers View

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Travel

  • My flight has been cancelled - what are my rights? View
  • Timeshares and holiday clubs View
  • Holidays View
  • Package holidays and the disabled traveller View

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If you are in dispute

  • I can't contact the trader - what can I do? View
  • Insolvency View
  • Is the trader right? View
  • Trade associations and regulatory bodies - listing View
  • Writing an effective letter of complaint View
  • Getting evidence to prove your claim View
  • Thinking of suing in a county court View

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Other consumer problems

  • Credit terminology - what does it mean? View
  • Your rights when buying on credit View
  • Look before you rent View
  • My flight has been cancelled - what are my rights? View
  • Timeshares and holiday clubs View
  • Holidays View
  • Package holidays and the disabled traveller View
  • Problems with purchases overseas - who to complain to and who can help View
  • Consumer safety in rented accommodation for tenants View
  • Homeworking schemes View
  • Hiring goods View
  • Guarantees or warranties View
  • Conned by competitions? View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Environmental claims View
  • A guide to choosing and using storecards View
  • Agents and agencies View
  • Remortgaging - what you need to know View
  • Gas and electricity competition - information for consumers View
 

Gloucestershire Trading Standards, Hillfield House, Denmark Road, Gloucester GL1 3LD -  Opening Hours: Monday - Friday 9.30am - 4.00pm

 

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Copyright © Gloucestershire - This page was last edited on 28/10/11