Trading Standards  Consumers

Consumer Advice > Other Leaflets

If you are a Gloucestershire trader or resident we can send you consumer leaflets listed below free of charge. 
Just click on the button beside the title.

You can choose from the following areas:

• Problems with goods
• Problems with services
• Problems with vehicles
• Holidays
• Credit
• Property and Home Improvements
• Safety in the home
• Gas appliance safety
• General Safety
• Child Safety
• Road Safety
• General

Key to Other Organisations
 

ASA	Advertising Standards Authority
AUC	Air Transport Users Council
CBI	Confederation of British Industries
DETR	Department of the Environment
DTI	Department of Trade and Industry
FPS	Fax Preference Service
HSE	Health and Safety Executive
LACOTS	Local Authorities Co-ordinating Body on Food and Trading Standards
MAFF	Ministry of Agriculture, Fisheries and Food
OFT	Office of Fair Trading
RoSPA	Royal Society for the Prevention of Accidents
TPS	Telephone Preference Service

Further information on these and other organisations.

Problems with goods

• Buying goods (OFT)
     Your rights, and what you can do if things go wrong
• Buyers guide (OFT)
     Your legal rights, How to complain, Where to get help
• Buying by post (OFT)
     Your rights when buying from a catalogue, newspaper or magazine
• Shopping by post (Royal Mail)
     How to get the most out of shopping by post

Problems with services

• Buying Services
• Local Government - complaining to the Ombudsmen
• Shopping from home - facts at your fingertips

Holidays

• If it hasn't got an ATOL don't book it at all (OFT)
     Outline of the protection scheme for air travel tickets
• Flight plan (AUC)
     Planning and using air travel, what to do if things go wrong
• The timeshare guide (DTI)
     Your rights under UK law

Credit

• No credit? (OFT)
     Credit reference agencies
• Extortionate credit (OFT)
     Safeguards for consumers under the Consumer Credit Act 1974
• Equal liability (OFT)
     Valuable rights for those who buy on credit. The lender’s liability under the Consumer Credit Act 1974

Property and Home Improvements

• Home improvements - Having work done on your home? (OFT)
     This guide is discontinued. The DTI site www.consumers.gov.uk has an area on home improvements.

Safety in the home

• So you think you're safe at home (DTI)
     How to spot the risks before they become dangers
• Danger! Fires and heaters need air (DTI)
     How to make sure your fire is safe
• DIY Guide to Safety (DTI)
     Safety tips from the experts for the home and garden
• Making furniture safer (DTI)
     Regulations and labelling for domestic furniture
• Residual Current Devices — your questions answered (DTI)
     Safety devices to prevent electric shock from faulty wiring
• Is your electric blanket safe? (DTI)
     Warning signs and what to do

Gas appliance safety

• Gas appliances — Get them checked, keep them safe (HSE)
     How to prevent carbon monoxide poisoning
• How to complain (Energy Watch)
    

General Safety

• Shoppers' guide to safer nightwear and babywear
• In the garden - do it safely
• Keep safe - ideas for older people and those with disabilities
• This piece of paper could save your life

Child Safety

• The toy safety code
• Stop children swallowing hazardous chemicals

Road Safety

• Seat belts and child restraints (DTP)
     Advice for pregnant women and on choosing the right restraint

General

• Energy labelling (DETR)
     A guide to the law - some household appliances now need to show how efficient they are
• How you can reduce unwanted faxes (FPS)
     Outline of the fax preference service
• The trading schemes guide (DTI)
     The law on pyramid, snowball, homeworking and other schemes

 28/02/08

Copyright © Gloucestershire 1999

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