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Advice Sheets

From here you can view any of our advice sheets. Just click on the View button beside the title.

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Problems with goods

  • Buying Goods - your rights View
  • Hiring Goods View
  • Your Rights to Cancel When Buying at Home View
  • Your rights when buying on credit View
  • One day sales - be on your guard! View
  • Is the Trader Right? View
  • Shopping at Home - Your guide to the distance selling regulations View
  • Guarantees or Warranties View
  • Sales of mobility aids and products - top tips View
  • Shopping on the Internet View
  • Buying a Pram or Pushchair - what you should know View
  • Oil and Gas - you pay for it, do you get it? View
  • The price is right! View
  • Solid Fuel and Wood Fuel - you pay for it, do you get it? View

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Problems with services

  • Buying Services - your rights View
  • Gas and Electricity Competition - Information for consumers View
  • Is the Trader Right? View
  • Your rights when buying on credit View
  • Shopping at Home - Your guide to the distance selling regulations View
  • Shopping on the Internet View
  • How to make a Complaint about an Unsatisfactory Service View
  • Dry Cleaning View

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Problems with cars

  • Used Cars - consumer rights View
  • Vehicle Repairs and servicing View
  • Buying a Motorcycle View
  • Used Cars - prepurchase considerations View

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If you are in dispute

  • Writing an effective letter of complaint View
  • Checklist View
  • Trade associations and regulatory bodies - listing View
  • Getting Evidence to Prove Your Claim View
  • Is the Trader Right? View
  • Thinking of Suing in a Sheriff Court? View

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Other consumer problems

  • Agents and Agencies View
  • Holidays View
  • Homeworking Schemes View
  • Booking One Day Sales View
  • Credit terminology - what does it all mean? View
  • Credit - early settlement explained View
  • Gas and Electricity Competition - Information for consumers View
  • Your rights when buying on credit View
  • Hiring Goods View
  • Shopping at Home - Your guide to the distance selling regulations View
  • Environmental Claims View
  • Remortgaging - what you need to know View
  • A guide to choosing and using storecards View
  • Consumer Safety in Rented Accommodation for Tenants View
  • Package Holidays and the Disabled Traveller View

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The Highland Council, Trading Standards Unit, 38 Harbour Road, Inverness IV1 1UF
Telephone: (0845 6004222)    Fax: (01463) 223723
Internet World Wide Web http://www.tradingstandards.gov.uk/highland/
Electronic Mail: trading.standards@highland.gov.uk

Copyright © The Highland Council