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<A NAME="good"></A>
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<H3>Problems with goods</H3><UL>
<LI> Shopping at home - your guide to the Distance Selling Regulations
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0051-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Buying a motorcycle
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<LI> The price is right!
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<LI> One day sales - be on your guard!
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<LI> Guarantees or warranties
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<LI> Your rights when buying on credit
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<LI> Oil and gas - you pay for it, do you get it?
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<LI> Your rights to cancel when buying at home
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<LI> Solid fuel and wood fuel - you pay for it, do you get it?
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<LI> Buying a pram or pushchair - what you should know
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<LI> Goods - how to solve your problems
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<LI> Buying goods - your rights
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<LI> Shopping on the Internet - top ten tips
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<LI> Sales of mobility aids and products - top tips
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<LI> Hiring goods
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<LI> Is the trader right?
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</UL>
<A NAME="ser"></A>
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<H3>Problems with services</H3><UL>
<LI> Shopping at home - your guide to the Distance Selling Regulations
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0051-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Buying communication and media packages from retailers
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<LI> How to make a complaint about an unsatisfactory service
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1003-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Your rights when buying on credit
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0011-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Services - how to solve your problems
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1018-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Buying services - your rights
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0015-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Shopping on the Internet - top ten tips
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0058-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Dry cleaning
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<LI> Is the trader right?
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0050-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Gas and electricity competition - Information for consumers
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0048-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
</UL>
<A NAME="car"></A>
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<H3>Problems with cars</H3><UL>
<LI> Buying a motorcycle
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1002-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Vehicle repairs and servicing - your rights
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0046-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Used cars - consumer rights
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0003-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Used cars - prepurchase considerations
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</UL>
<A NAME="dis"></A>
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<H3>If you are in dispute</H3><UL>
<LI> Trade associations and regulatory bodies - listing
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<LI> Checklist for resolving complaints with a trader
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<LI> Getting evidence to prove your claim
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<LI> Thinking of suing in a sheriff court
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<LI> Writing an effective letter of complaint
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<LI> Is the trader right?
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0050-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Insolvency
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</UL>
<A NAME="oth"></A>
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<H3>Other consumer problems</H3><UL>
<LI> Shopping at home - your guide to the Distance Selling Regulations
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0051-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Conned by competitions?
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1022-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Remortgaging - what you need to know
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1004-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Problems with purchases overseas - who to complain to and who can help
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<LI> Booking one day sales
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<LI> Homeworking schemes
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0021-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Agents and agencies
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<LI> Guarantees or warranties
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0054-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> A guide to choosing and using storecards
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1005-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Your rights when buying on credit
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0011-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Consumer safety in rented accommodation for tenants
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV1015-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Environmental claims
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0053-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Credit - early settlement explained
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0030-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Hiring goods
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0022-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Credit terminology - what does it mean?
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0028-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Gas and electricity competition - Information for consumers
 <A HREF=/cgi-bin/highland/con1item.cgi?file=*ADV0048-0100.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/highland/images/slinkv.gif"></A>
<LI> Holidays
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<LI> Package holidays and the disabled traveller
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</UL>