Consumer Advice - Advice Sheets

• Problems with goods
• Problems with services
• Problems with cars
• If you are in dispute
• Other consumer problems

Problems with goods

• Extended Warranties on Domestic Electrical Goods
• Goods - how to solve your problems
• Your rights to cancel when buying at home
• Buying a pram or pushchair - what you should know
• Buying goods - your rights
• Sales of mobility aids and products top tips
• Your rights when buying on credit
• The price is right!
• Shopping at home - your guide to the Distance Selling Regulations
• One day sales - be on your guard!
• Oil and gas - you pay for it, do you get it?
• Solid fuel and wood fuel - you pay for it, do you get it?
• Guarantees or warranties
• Hiring goods
• Buying a motorcycle
• Is the trader right?
• Shopping on the Internet - top ten tips

Problems with services

• Guide to Parking Penalties
• Your rights when buying on credit
• Gas and electricity competition - information for consumers
• How to make a complaint about an unsatisfactory service
• Shopping at home - your guide to the Distance Selling Regulations
• Dry Cleaning
• Buying services - your rights
• Services - how to solve your problems
• Is the trader right?
• Shopping on the Internet - top ten tips

Problems with motor vehicles

• Guide to Parking Penalties
• Mini-motos, quad bikes and off-road vehicles - a guide for consumers
• Vehicle repairs and servicing - your rights
• Shopping at home - your guide to the Distance Selling Regulations
• Used Cars - Prepurchase Considerations
• Used Cars - Consumer Rights
• Buying a motorcycle

If you are in dispute

• Writing an effective letter of complaint
• Solid fuel and wood fuel - you pay for it, do you get it?
• Thinking of suing in a county court
• Checklist
• Insolvency
• Getting Evidence to Prove Your Claim
• Is the trader right?

Other consumer problems

• Advice on furniture causing allergic reactions
• Your rights when buying on credit
• Agents and agencies
• Gas and electricity competition - information for consumers
• Credit - early settlement explained
• A guide to choosing and using storecards
• Credit terminology - what does it mean?
• Holidays
• Consumer Safety in Rented Accommodation for Tenants
• Conned by Competitions?
• Shopping at home - your guide to the Distance Selling Regulations
• Environmental claims
• Remortgaging - what you need to know
• Guarantees or warranties
• Look Before You Rent
• Hiring goods
• Booking one day sales
• Homeworking schemes
• Package holidays & the disabled traveller

Lancashire County Council Trading Standards, 58-60 Guildhall Street, Preston, Lancashire PR1 3NU.
Telephone: 0845 600 1352 or (01772) 533573   Fax: (01772) 533591   Electronic Mail: feedback@lancashire.gov.uk