Manchester City Council

Consumer Advice - Advice Sheets

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From here you can view any of our advice sheets.

• Problems with goods
• Problems with services
• Problems with cars
• If you are in dispute
• Other consumer problems

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Problems with goods

• Goods - how to solve your problems
• Shopping on the Internet - top ten tips
• Shopping at home - your guide to the Distance Selling Regulations
• Sales of mobility aids and products - top tips
• Buying a motorcycle
• The price is right!
• One day sales - be on your guard!
• Is the trader right?
• Hiring goods
• Guarantees or warranties
• Buying goods - your rights
• Your rights when buying on credit
• Oil and gas - you pay for it, do you get it?
• Your rights to cancel when buying at home
• Solid fuel and wood fuel - you pay for it, do you get it?
• Buying a pram or pushchair - what you should know
• Refund, repair or replacement - what am I entitled to?

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Problems with services

• Services - how to solve your problems
• Buying services - your rights
• Shopping on the Internet - top ten tips
• Shopping at home - your guide to the Distance Selling Regulations
• Buying communication and media packages from retailers
• Is the trader right?
• How to make a complaint about an unsatisfactory service
• Gas and electricity competition - information for consumers
• Dry cleaning
• Your rights when buying on credit

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Problems with motor vehicles

• Buying a motorcycle
• Vehicle repairs and servicing - your rights
• Used cars - prepurchase considerations
• Mini-motos, quad bikes and off-road vehicles - a guide for consumers
• Used cars - consumer rights

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If you are in dispute

• Thinking of suing in a county court
• Writing an effective letter of complaint
• Trade associations and regulatory bodies - listing
• Insolvency
• Is the trader right?
• Checklist for resolving complaints with a trader
• Getting evidence to prove your claim

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Other consumer problems

• Credit - early settlement explained
• Shopping at home - your guide to the Distance Selling Regulations
• Look Before You Rent
• Holidays
• Credit terminology - what does it mean?
• Conned by competitions?
• Remortgaging - what you need to know
• Problems with purchases overseas - who to complain to and who can help
• Package holidays and the disabled traveller
• Booking one day sales
• Homeworking schemes
• Agents and agencies
• Hiring goods
• Gas and electricity competition - information for consumers
• Guarantees or warranties
• A guide to choosing and using storecards
• Your rights when buying on credit
• Consumer safety in rented accommodation for tenants
• Environmental claims

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