Manchester City Council

Consumer Advice - Other Leaflets

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If you are an Manchester City Council trader or resident we can send you consumer leaflets listed below free of charge.

You can choose from the following areas:

• Problems with goods
• Problems with services
• Problems with vehicles
• Holidays
• Mortgages, Debt and Financial
• Credit
• Property and Home Improvements
• If you are in dispute
• Food
• Safety in the home
• Gas appliance safety
• General Safety
• Child Safety
• Road Safety
• Europe
• General

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Problems with goods

• Buying goods (OFT)

   Your rights, and what you can do if things go wrong

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Problems with services

• Buying Services
• Estate Agents

   Your legal rights and other practical advice
• Gas Competition

   All you need to know

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Problems with vehicles

• How to get satisfaction from your car repairer (Retail Motor Industry Federation)

   Advice from a trade association

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Holidays

• If it hasn't got an ATOL don't book it at all (OFT)

   Outline of the protection scheme for air travel tickets

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Mortgages, Debt and Financial

• Your mortgage (OFT)

   A guide to the different types of mortgage
• Debt (OFT)

   What to do when bills pile up

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Credit

• No credit? (OFT)

   Credit reference agencies
• Another credit leaflet available from Manchester

   This is more information

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Property and Home Improvements

• Buying property abroad (CRC)

   Useful information if you are buying a house in France or Belgium
• Home improvements - Having work done on your home? (OFT)

   This guide explains how you can protect yourself

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If you are in dispute

• I have a judgement but the defendant hasn't paid (The Court Service)
• The Small Claims Court (Lord Chancellors Department)

   Users guide to this inexpensive arbitration scheme

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Food

• Foodsense (Foodsense) - food facts not fads
• Food safety (Foodsense)
• Food additives (Foodsense)
• Food labels (Foodsense)
• Food protection (Foodsense)

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Safety in the home

• So you think you're safe at home (BERR)

   How to spot the risks before they become dangers
• Danger! Fires and heaters need air (BERR)

   How to make sure your fire is safe

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Gas appliance safety

• Carbon monoxide - a killer in your digs? (Gas Consumers Council)

   Warning signs and what to do
• It's invisible and silent..... but deadly Carbon Monoxide (Gas Consumers Council)

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General Safety

• Shoppers' guide to safer nightwear and babywear
• In the garden - do it safely
• Take care - be plant aware - plants that can be dangerous

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Child Safety

• The toy safety code
• Toy safety
• How to buy safe toys
• The toy safety code

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Road Safety

• Cycle helmets (RoSPA)

   Choosing the right helmet
• Who cares if you belt your kids? (BSI)

   The law on seatbelts for babies and children

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Europe

• Advertising in the single market (CEG)

   Consumer information on European-wide protection
• Buying on credit in the single market (CEG)

   Consumer information on European-wide protection
• Buying insurance in the single market (CEG)

   Consumer information on European-wide protection

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General

• ASA - easy reference (ASA)

   Outline of the work of the Advertising Standards Agency
• Legal Decent Honest Truthful (ASA)

   A consumer guide to the Advertising Standards Agency

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Further Information

Contact us

Manchester Trading Standards Service
1 Hammerstone Road
Gorton
Manchester
M18 8EQ

Tel: 0161 234 1555 (8.45am to 5pm)
Fax: 0161 957 8379
Email: trading_standards@manchester.gov.uk

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Contact the Council

Telephone: 0161 234 5000

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