Cannot open d:/ftphome/tsicms_2010_new/newham/cons5.htm 
<A NAME="good"></A>
<H3>Problems with goods</H3><UL>
<LI> Sales of mobility aids and products - top tips
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0057-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Refund, repair or replacement - what am I entitled to?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1024-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Buying goods - your rights
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0043-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Your rights when buying on credit
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0011-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Is the trader right?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0050-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Buying a motorcycle
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1002-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Mock auctions / one day sales
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0001-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Your rights to cancel when buying at home
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0018-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Solid fuel and wood fuel - you pay for it, do you get it?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1014-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Hiring goods
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0022-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Oil and gas - you pay for it, do you get it?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1007-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Guarantees or warranties
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0054-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Shopping at home - your guide to the Distance Selling Regulations
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0051-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> The price is right!
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1011-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Shopping on the Internet - top ten tips
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0058-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Buying a pram or pushchair - what you should know
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1006-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
</UL>
<A NAME="ser"></A>
<H3>Problems with services</H3><UL>
<LI> Your rights when buying on credit
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0011-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Is the trader right?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0050-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Dry cleaning
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1013-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Your rights to cancel when buying at home
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0018-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Buying services - your rights
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0015-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Guarantees or warranties
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0054-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Shopping at home - your guide to the Distance Selling Regulations
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0051-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Shopping on the Internet - top ten tips
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0058-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Buying communication and media packages from retailers
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1025-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Gas and electricity competition - information for consumers
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0048-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
</UL>
<A NAME="car"></A>
<H3>Problems with motor vehicles</H3><UL>
<LI> Used cars - pre-purchase considerations
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1019-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Buying a motorcycle
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1002-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Vehicle repairs and servicing - your rights
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0046-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Used cars - consumer rights
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0003-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Mini-motos, quad bikes and off-road vehicles - a guide for consumers
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1020-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
</UL>
<A NAME="trv"></A>
<H3>Travel</H3><UL>
<LI> My flight has been cancelled - what are my rights?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1026-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Timeshares and holiday clubs
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1027-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Holidays
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0049-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Package holidays and the disabled traveller
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0052-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
</UL>
<A NAME="dis"></A>
<H3>If you are in dispute</H3><UL>
<LI> I can't contact the trader - what can I do?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1028-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Insolvency
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0005-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Is the trader right?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0050-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Trade associations and regulatory bodies - listing
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1021-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Writing an effective letter of complaint
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0006-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Getting evidence to prove your claim
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0036-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Thinking of suing in a county court
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1012-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
</UL>
<A NAME="oth"></A>
<H3>Other consumer problems</H3><UL>
<LI> Credit terminology - what does it mean?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0028-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Your rights when buying on credit
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0011-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Look before you rent
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1008-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> My flight has been cancelled - what are my rights?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1026-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Timeshares and holiday clubs
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1027-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Holidays
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0049-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Package holidays and the disabled traveller
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0052-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Problems with purchases overseas - who to complain to and who can help
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1023-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Consumer safety in rented accommodation for tenants
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1015-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Homeworking schemes
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0021-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Hiring goods
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0022-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Guarantees or warranties
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0054-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Conned by competitions?
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1022-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Shopping at home - your guide to the Distance Selling Regulations
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0051-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Environmental claims
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0053-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> A guide to choosing and using storecards
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1005-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Agents and agencies
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0017-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Remortgaging - what you need to know
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV1004-1111.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
<LI> Gas and electricity competition - information for consumers
 <A HREF=/cgi-bin/newham/con1item.cgi?file=*ADV0048-1011.txt><IMG ALIGN=TOP WIDTH=30 HEIGHT=16 ALT="View" BORDER=0 SRC="/newham/images/slinkv.gif"></A>
</UL>