North Somerset Council - Trading Standards and Consumer Protection information for the UK

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		Consumer Advice - Other Leaflets If you are a North Somerset trader or resident we can send you consumer leaflets listed below free of charge. Just click on the button beside the title. You can choose from the following areas: Problems with goods Problems with services Problems with vehicles Holidays Mortgages, Debt and Financial Credit Property and Home Improvements If you are in dispute Food Safety in the home Gas appliance safety General Safety Child Safety Road Safety Europe General Problems with goods Buying at Home from someone face to face Essential advice on how to deal with doorstep sellers Doorstep Selling (DTI) know where you stand Buying by Post (OFT) Shopping With Confidence about your legal rights Prepayments paying in advance is risky Home Shopping your rights as a consumer Problems with services Prepayments paying in advance is risky Buying at Home from someone face to face Essential advice on how to deal with doorstep sellers Doorstep Selling (DTI) know where you stand Buying a Service Your rights and what you can do if things go wrong Buying by Post (OFT) Home Shopping your rights as a consumer Problems with vehicles How to Get a Better Deal from Your Garage (OFT) a car owners guide to servicing and repairs Society of Motor Auctions A consumer guide to buying Car Buyers Guide and Scorecard (Trading Standards Institute & HPI) THE guide to buying a used car Holidays The Timeshare Guide (DTI) Buying timeshare without becoming a victim ATOL Protected protection scheme for flights and holidays Pet Travel Scheme - 'PETS' (Defra) Find out if your pet could travel abroad Mortgages, Debt and Financial Keep Debt Under Control Using a Pawnbroker (OFT) Debt (OFT) what to do when bills pile up Credit CreditWise (OFT) your guide to trouble-free credit Moneyfax 4 (OFT) guide to credit and debt No Credit? (OFT) what credit reference agencies know about you Property and Home Improvements Think Twice general consumer and safety advice for senior consumers Need a Plumber or Builder (OFT) a step by step guide to getting work done on your home The IOP Code the key to quality plumbing If you are in dispute Small Claims Court The Fast Track and the Multi Track Small Claims Court No reply to my claim form - what should I do? Small Claims Court Enforcing your judgment - general procedures - I have a judgment but the defendant hasn't paid, what can I do? Small Claims Court Enforcing your judgment - Warrant of Execution Small Claims Court Enforcing your judgment - Garnishee and Charging Orders Small Claims Court Enforcing your judgment - Oral examinations - how do I ask for an oral examination? Small Claims Court The defendant admits my claim - I claimed a fixed amount of money Small Claims Court The defendant admits my claim - I did not claimed a fixed amount of money Small Claims Court The defendant disputes all or part of my claim Small Claims Court A claim has been made against me - what should I do? Small Claims Court I've got a Maintenance Order - but it's not being paid Small Claims Court Registered Judgments - what does it mean Small Claims Court I cannot pay my judgment - What do I do? County Court and High Court I have been asked to be a witness - what do I do? County Court and High Court Coming to a court hearing? - some things you should know Food Food Sense - Food and Pesticides Food Sense - Food Protection Food Sense - Genetic Modification and Food Food Sense - About Food Additives Food Sense - Understanding Food Labels Food Sense - Food Allergy Food Sense - Use your Label Food Sense - New Microwave Labels Your Guide to Nut Allergy (North Somerset Council) Shopping Metric (DTI) a guide to buying loose foods Safety in the home The Stepladder users guide (DTI) choosing and using ladders and steps Is Your Electric Blanket Safe? (DTI) how to make sure your electric blanket is safe Think Twice general consumer and safety advice for senior consumers Keep Safe (RoSPA) ideas for older people and those with disablities Gas appliance safety General Safety Child Safety Don't Play Around With Your Childs Safety how to buy safe toys Second-Hand is Second Rate Do Things Right on Firework Night (DTI) Road Safety Europe General Buying by Post (OFT) Strangers at Your Door advice on how to protect yourself from confidence tricksters and bogus callers Helping you (OFT) The OFT's Charter Mark Statement What is Oftel (Oftel) Your Rights as a Telephone User (Oftel) Choosing a Telephone Company (Oftel) How to Complain About your Telephone Service (Oftel) Your Rights and Choices as a Telephone Customer (Oftel) Premium Rate Services - a consumer guide (ICSTIS) a guide to premium rate telephone lines Need to know more about phone lines like these? What Age is Legal a guide to the law on under-age sales Financial Services Authority (FSA) information guide FSA guide to Financial Advice (FSA) Financial Services Authority (FSA) guide to saving for retirement Financial Services Authority (FSA) guide to making a complaint Your guide to Personal Finance (OFT) Pet Travel Scheme (DEFRA) a guide to the new scheme Advertising Mail and You mail preference service Homeworking (DTI) quick tips about homeworking schemes Landlords, Tenants & Electricity Charges Premium Rate Services on the Internet (ICSTIS) a guide for consumers Qualitas Furnishings Inspection Service expertise on furniture and furnishings Pssst .. wanna buy a watch how to beat the couterfeiters Home Shopping: Distance Selling Regulations A guide for businesses Your Doorstep, Your Decision (OFT) Your guide to keeping control of doorstep sales North Somerset Council Trading Standards North Somerset Council, Trading Standards Service, Somerset House, Oxford Street, Weston super Mare, Somerset, BS23 1TG Telephone: 01275 884118 Fax: 01275 888683 Electronic Mail: trading.standards@n-somerset.gov.uk					Quality of our service Your views Schools