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Consumer Advice - Other Leaflets


If you are an Oldham Metropolitan Borough Council trader or resident we can send you consumer leaflets listed below free of charge.

Just click on the Order button beside the title.

You can choose from the following areas:

  • Problems with goods
  • Problems with services
  • Problems with vehicles
  • Holidays
  • Mortgages, Debt and Financial
  • Credit
  • Property and Home Improvements
  • If you are in dispute
  • Food
  • Safety in the home
  • Gas appliance safety
  • General Safety
  • Child Safety
  • Road Safety
  • Europe
  • General

  • Problems with goods

    • A Parents' Guide to Computer and Video Games Order
        Guidance and Advice from the European Leisure Software Publishers Association
    • Check out your rights: Beds Order
        Guidance and advice on...
    • Check out your rights: Carpets Order
        Guidance and advice on...
    • Check out your rights: Clothes Order
         Guidance and advice on...
    • Check out your rights: Electrical Goods Order
         Guidance and advice on...
    • Check out your rights: Fitted Kitchens Order
         Guidance and advice on...
    • Check out your rights: Gas Appliances Order
         Guidance and advice on...
    • Check out your rights: Goods (general) Order
        Guidance and advice on...
    • Check out your rights: Mobile phones Order
         Guidance and advice on...
    • Check out your rights: Personal Computers Order
        Guidance and advice on...
    • Check out your rights: Prams Order
        Guidance and advice on...
    • Check out your rights: Shoes Order
         Guidance and advice on...
    • Check out your rights: 3 Piece Suites Order
        Guidance and advice on...
    • How to solve your problems: Beds Order
        Steps to solve your problem relating to...
    • How to solve your problems: Carpets Order
        Steps to solve your problem relating to...
    • How to solve your problems: Electrical Goods Order
        Steps to solve your problem relating to...
    • How to solve your problems: Fitted Kitchens Order
        Steps to solve your problem relating to...
    • How to solve your problems: Gas Appliances Order
        Steps to solve your problems relating to...
    • How to solve your problems: Goods (general) Order
        Steps to solve your problem relating to...
    • How to solve your problems: Mobile phones Order
        Steps to solve your problem relating to...
    • How to solve your problems: Personal Computers Order
        Steps to solve your problem relating to...
    • How to solve your problems: Prams Order
        Steps to solve your problem relating to...
    • How to solve your problems: Shoes Order
        Steps to solve your problem relating to...
    • How to solve your problems: 3 piece suites Order
        Steps to solve problem relating to...
    • How you can STOP unwanted telephone sales calls (tps 1999) Order
        
    • Need a plumber or builder...? (oft Nov 2002) Order
         A step-by-step guide to getting work done on your home
    • Unsatisfactory Goods:your rights as a consumer (dti Sep 1998) Order
        Government Consumer information leaflet
    • What the law says: When you buy goods Order
        Guidance on...
    • Your rights abd Choices as a telephone customer (oftel 2002) Order
         Guidance and advice on...

    Problems with services

    • Check out your rights: Double Glazing Order
        Guidance and advice on...
    • Check out your rights: Dry Cleaning Order
        Guidance and advice on...
    • Check out your rights: Services (general) Order
        Guidance and advice on...
    • Factsheet: What the Law Says when you Buy Services Order
         Guidance and advice for consumers
    • How to solve your problems: Double Glazing Order
        Steps to solve your problem relating to...
    • How to solve your problems: Dry Cleaning Order
        Steps to solve your problem relating to...
    • How to solve your problems: Services (general) Order
         Steps to solve your problem relating to...
    • What the law says: Services: Order
        Guidance on...

    Problems with vehicles

    • Trading Standards Institute: Car Buyers' Order
         Guide and Scorecard
    • Check out your rights: Car repairs/Servicing Order
         Guidance and advice on...
    • Check out your rights: Second hand cars Order
         Guidance and advice on...
    • How to get a better deal form your garage (oft Sep 2000) Order
         A car owner's guide to servicing and repairs
    • How to solve your problems: Car repairs/servicing Order
        Steps to solve your problem relating to...
    • How to solve your problems: Second hand cars Order
        Steps to solve your problem relating to...

    Holidays

    • Check out your rights: Package holidays Order
         Guidance and advice on...
    • How to solve your problems: Package holidays Order
         Steps to solve your problem relating to...-holidays holiday

    Mortgages, Debt and Financial


    Credit

    • Are they fit to join? (OFT Apr 2002)Bought on Credit Order
         Your rights when poor sevices and goods were...
    • Buying a PC (OFT Dec 2002) Order
        Cutting through the jargon
    • Consumer Direct (dti Jun 2003) Order
         A national helpline and on-line service for consumers
    • Guidance on unfair terms in health and fitness club agreements (OFT 2002) Order
        
    • Think...before you borrow (OFT Jan 2003) Order
         Keep debt under control
    • Top ten credit Tips (OFT 2002) Order
         Keep debt under control
    • What type of plastic? (OFT Feb 2003) Order
         Keep Debt under control

    Property and Home Improvements


    If you are in dispute


    Food


    Safety in the home


    Gas appliance safety


    General Safety


    Child Safety


    Road Safety


    Europe


    General

    • A Consumer Guide to: Premium rate services (ICSTIS Dec 2004) Order
         What to do if you have a complaint about...
    • Extended Warranties (OFT Oct 2002) Order
         Do you need one?
    • Factsheet: A guide to wise shopping at 1 day sales Order
        Help and advice on...
    • Factsheet: Shopping at Home Order
        Guidance and advice on distance selling regulations
    • Factsheet: Touting the Law Order
         Guidance on OMBC by-law Jul 2004
    • Home Shopping (dti Oct 2000) Order
        Your rights as a consumer
    • How to solve your problems: Identifying the fault Order
        Steps to solve your problem...
    • How to solve your problems: Sample Letters Order
        Help with writing letters of complaint
    • How to solve your problems: Using Guarantees Order
        Steps to solve your problem...
    • Homeworking (dti Sep 1998) Order
         Don't be taken in by bogus job offers
    • Is the trader right? Order
        Frequently asked questions on...
    • Prizewinner or prize fool? (dti Jul 2002) Order
        Postal Scams? Scrap 'em!
    • Shoppers' rights- your quick guide Order
         (OFT Dec 2003)