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Oldham Council
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Weekly Quiz - Answers
This week's questions and answers are:
- The Office of Fair Trading has conducted a market study in to mobility aids. The Office warned that people may be paying too much for products such as scooters and stair lifts. What was the biggest price difference the office found for an identical mobility scooter?
- Which association agreed, as a result of the survey, to amend the Code of Practice for members to ensure that they display prices and price ranges on websites and other marketing material?
- One of the problems was that it seemed some traders were targeting vulnerable consumers (although it was only a small proportion of the industry). How do the Consumer Protection from Unfair Trading Regulations 2008 define vulnerable consumers?
- It has been reported that some traders purchased marketing lists which they used to identify potential consumers of mobility aids (for instance, by listing people above a certain age, receiving disability living allowance, or suffering from particular health related problems). Which body investigates the misuse of such information?
- There are 2 different classes of mobility scooters and this is not always explained to potential buyers. What are the differences between class 2 and class 3 scooters?
- Which Act provides for the Office of Fair Trading to conduct these market studies?
The maximum price difference found in the study was £3000 (a model was sold for £1295 and £4295). http://www.oft.gov.uk/OFTwork/markets-work/current/mobility-aids/
The British Healthcare Trades Association (BHTA) has agreed to amend its code of practice.
Vulnerable consumers are described as individuals who are limited by virtue of physical or mental infirmity, credulity or age.
The Information Commissioner’s Office (ICO) investigates complaints about the misuse of personal data http://www.ico.gov.uk/
A class 2 scooter can travel at up to 4 mph and can only be used on pavements. A class 3 can travel at up to 8mph and can be used on the road. Class 3 scooters are usually larger and heavier.
The Enterprise Act 2002 sections 5 to 8 provide for the Office of Fair Trading to conduct market studies.
We hope you will check your skills again next week.
