Our Advice Sheets
From here you can view any of our advice sheets. Just click on the 
button beside the title.
Problems with goods
- Goods - how to solve your problems
- Shopping on the Internet - top ten tips
- Shopping at home - your guide to the Distance Selling Regulations
- Sales of mobility aids and products - top tips
- Buying a motorcycle
- The price is right!
- One day sales - be on your guard!
- Is the trader right?
- Hiring goods
- Guarantees or warranties
- Buying goods - your rights
- Your rights when buying on credit
- Oil and gas - you pay for it, do you get it?
- Your rights to cancel when buying at home
- Solid fuel and wood fuel - you pay for it, do you get it?
- Buying a pram or pushchair - what you should know
- Refund, repair or replacement - what am I entitled to?
Problems with services
- Services - how to solve your problems
- Buying services - your rights
- Shopping on the Internet - top ten tips
- Shopping at home - your guide to the Distance Selling Regulations
- Buying communication and media packages from retailers
- Is the trader right?
- How to make a complaint about an unsatisfactory service
- Gas and electricity competition - information for consumers
- Dry cleaning
- Your rights when buying on credit
Problems with cars
- Buying a motorcycle
- Vehicle repairs and servicing - your rights
- Used cars - prepurchase considerations
- Mini-motos, quad bikes and off-road vehicles - a guide for consumers
- Used cars - consumer rights
If you are in dispute
- Thinking of suing in a county court
- Writing an effective letter of complaint
- Trade associations and regulatory bodies - listing
- Insolvency
- Is the trader right?
- Checklist for resolving complaints with a trader
- Getting evidence to prove your claim
Other consumer problems
- Credit - early settlement explained
- Shopping at home - your guide to the Distance Selling Regulations
- Look Before You Rent
- Holidays
- Credit terminology - what does it mean?
- Conned by competitions?
- Remortgaging - what you need to know
- Problems with purchases overseas - who to complain to and who can help
- Package holidays and the disabled traveller
- Booking one day sales
- Homeworking schemes
- Agents and agencies
- Hiring goods
- Gas and electricity competition - information for consumers
- Guarantees or warranties
- A guide to choosing and using storecards
- Your rights when buying on credit
- Consumer safety in rented accommodation for tenants
- Environmental claims