Our Advice Sheets
From here you can view any of our advice sheets. Just click on the 
button beside the title.
Problems with goods
- Your rights to cancel when buying at home
- Refund, repair or replacement - what am I entitled to?
- Buying goods - your rights
- Goods - how to solve your problems
- One day sales - be on your guard!
- Solid fuel and wood fuel - you pay for it, do you get it?
- Buying a pram or pushchair - what you should know
- Oil and gas - you pay for it, do you get it?
- Sales of mobility aids and products top tips
- Shopping on the Internet - top ten tips
- The price is right!
- Buying a motorcycle
- Hiring goods
- Your rights when buying on credit
- Shopping at home - your guide to the Distance Selling Regulations
- Guarantees or warranties
- Is the trader right?
Problems with services
- Buying communication and media packages from retailers
- Buying services - your rights
- Dry cleaning
- How to make a complaint about an unsatisfactory service
- Services - how to solve your problems
- Shopping on the Internet - top ten tips
- Your rights when buying on credit
- Shopping at home - your guide to the Distance Selling Regulations
- Gas and electricity competition - information for consumers
- Is the trader right?
Problems with cars
- Mini-motos, quad bikes and off-road vehicles - a guide for consumers
- Buying a motorcycle
- Used cars - consumer rights
- Used cars - prepurchase considerations
- Vehicle repairs and servicing - your rights
If you are in dispute
- Trade associations and regulatory bodies - listing
- Writing an effective letter of complaint
- Insolvency
- Is the trader right?
- Checklist for resolving complaints with a trader
- Getting evidence to prove your claim
- Thinking of suing in a county court
Other consumer problems
- Hiring goods
- Problems with purchases overseas - who to complain to and who can help
- Holidays
- Homeworking schemes
- Package holidays and the disabled traveller
- Look Before You Rent
- Remortgaging - what you need to know
- Your rights when buying on credit
- Shopping at home - your guide to the Distance Selling Regulations
- Conned by competitions?
- Consumer safety in rented accommodation for tenants
- Guarantees or warranties
- Booking one day sales
- Credit - early settlement explained
- Credit terminology - what does it mean?
- Gas and electricity competition - information for consumers
- A guide to choosing and using storecards
- Agents and agencies
- Environmental claims