Consumer Advice - Advice Sheets
From here you can view any of our advice sheets. Just click on
the  button beside the title.
Problems with goods
- Sales of mobility aids and products - top tips
- Refund, repair or replacement - what am I entitled to?
- Buying goods - your rights
- Your rights when buying on credit
- Is the trader right?
- Buying a motorcycle
- Mock auctions / one day sales
- Your rights to cancel when buying at home
- Solid fuel and wood fuel - you pay for it, do you get it?
- Hiring goods
- Oil and gas - you pay for it, do you get it?
- Guarantees or warranties
- Shopping at home - your guide to the Distance Selling Regulations
- The price is right!
- Shopping on the Internet - top ten tips
- Buying a pram or pushchair - what you should know
Problems with services
- Your rights when buying on credit
- Is the trader right?
- Dry cleaning
- Your rights to cancel when buying at home
- Buying services - your rights
- Guarantees or warranties
- Shopping at home - your guide to the Distance Selling Regulations
- Shopping on the Internet - top ten tips
- Buying communication and media packages from retailers
- Gas and electricity competition - information for consumers
Problems with motor vehicles
- Used cars - pre-purchase considerations
- Buying a motorcycle
- Vehicle repairs and servicing - your rights
- Used cars - consumer rights
- Mini-motos, quad bikes and off-road vehicles - a guide for consumers
Travel
- My flight has been cancelled - what are my rights?
- Timeshares and holiday clubs
- Holidays
- Package holidays and the disabled traveller
If you are in dispute
- I can't contact the trader - what can I do?
- Insolvency
- Is the trader right?
- Trade associations and regulatory bodies - listing
- Writing an effective letter of complaint
- Getting evidence to prove your claim
- Thinking of suing in a county court
Other consumer problems
- Credit terminology - what does it mean?
- Your rights when buying on credit
- Look before you rent
- My flight has been cancelled - what are my rights?
- Timeshares and holiday clubs
- Holidays
- Package holidays and the disabled traveller
- Problems with purchases overseas - who to complain to and who can help
- Consumer safety in rented accommodation for tenants
- Homeworking schemes
- Hiring goods
- Guarantees or warranties
- Conned by competitions?
- Shopping at home - your guide to the Distance Selling Regulations
- Environmental claims
- A guide to choosing and using storecards
- Agents and agencies
- Remortgaging - what you need to know
- Gas and electricity competition - information for consumers
Sefton Metropolitan Borough Council, Environmental Protection Department, 1st Floor, Magdalen House, Stanley Precinct, Trinity Road, Bootle, Merseyside. L20 3QZ.
Telephone: (0151) 934 2089 Fax:
(0151) 934 2106 Electronic Mail:
consumer.advice@environmental.sefton.gov.uk
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