Problems with goods

• 
• Buying by post (OFT)
     Your rights when buying from a catalogue, newspaper or magazine
• Prepayments (OFT)
     Paying in advance? How to minimise the risks
• Shopping by post (Royal Mail)
     How to get the most out of shopping by post
• Shoes (OFT)
     Faulty shoes? A four step plan for when things go wrong

Problems with services

• Buying Services
• Estate Agents - your legal rights and other practical advice
• Gas Competition - All you need to know
• Local Government - complaining to the Ombudsmen
• Prepayments - paying for goods/services in advance
• Shopping by post - a practical guide on buying goods/services by post
• Working with your Solicitor

Problems with vehicles

• How to get satisfaction from your car repairer (Retail Motor Industry Federation)
     Advice from a trade association
• The car buyers guide (Greater Manchester Police)
     Checklist of precautions for when buying a car
• Buying a used car? (OFT)
     Booklet on how to get the best deal

Holidays

• If it hasn't got an ATOL don't book it at all (OFT)
     Outline of the protection scheme for air travel tickets
• Flight plan (AUC)
     Planning and using air travel, what to do if things go wrong
• The timeshare guide (DTI)
     Your rights under UK law

Mortgages, Debt and Financial

• Your mortgage (OFT)
     A guide to the different types of mortgage
• Debt (OFT)
     What to do when bills pile up
• The Banking Ombudsman scheme (Office of the Banking Ombudsman)
     When and how they can help
• Using a pawnbroker (OFT)
     Just another way of borrowing money

Credit

• No credit? (OFT)
     Credit reference agencies
• Extortionate credit (OFT)
     Safeguards for consumers under the Consumer Credit Act 1974
• Equal liability (OFT)
     Valuable rights for those who buy on credit. The lender’s liability under the Consumer Credit Act 1974

Property and Home Improvements

• Buying property abroad (CRC)
     Useful information if you are buying a house in France or Belgium
• Home improvements - Having work done on your home? (OFT)
     This guide explains how you can protect yourself

If you are in dispute

• I have a judgement but the defendant hasn't paid (The Court Service)
• The Small Claims Court (Lord Chancellors Department)
     Users guide to this inexpensive arbitration scheme

Food

• Foodsense (Foodsense) - food facts not fads
• Food safety (Foodsense)
• Food additives (Foodsense)
• Food labels (Foodsense)
• Food protection (Foodsense)
• Healthy eating (Foodsense)
• The new microwave labels (Foodsense)
• Chemicals in food - managing the risks (Foodsense)
• Food allergy and other unpleasant reactions to food (Foodsense)
• Organic food (Foodsense)
     How to tell if organic food is genuinely organic
• Use your label: making sense of nutrition information (Foodsense)
• More foods go metric (DTI)
     Guidelines to the latest stage of metrification

Safety in the home

• So you think you're safe at home (DTI)
     How to spot the risks before they become dangers
• Danger! Fires and heaters need air (DTI)
     How to make sure your fire is safe
• DIY Guide to Safety (DTI)
     Safety tips from the experts for the home and garden
• Making furniture safer (DTI)
     Regulations and labelling for domestic furniture
• Choosing glass for safety (RoSPA)
     The danger spots and the types of glass you should use
• Residual Current Devices — your questions answered (DTI)
     Safety devices to prevent electric shock from faulty wiring
• Your old electric blanket could be dangerous (DTI)
     Warning signs and what to do

Gas appliance safety

• Carbon monoxide — a killer in your digs? (Gas Consumers Council)
     Warning signs and what to do
• It's invisible and silent..... but deadly Carbon Monoxide (Gas Consumers Council)
• Gas appliances — Get them checked, keep them safe (HSE)
     How to prevent carbon monoxide poisoning
• The lives of your tenants are in your hands (British Gas)
• Gas problems? We can help (Gas Consumers Council)
    

General Safety

• Shoppers' guide to safer nightwear and babywear
• In the garden - do it safely
• Take care - be plant aware - plants that can be dangerous
• Keep safe - ideas for older people and those with disabilities
• Surma - the gift that can be dangerous
• Gas fired water heaters in caravans
• This piece of paper could save your life

Child Safety

• The toy safety code
• Toy safety
• How to buy safe toys
• The toy safety code
• Hands off - how to stop children getting burnt
• Stop children swallowing hazardous chemicals
• Thinking secondhand baby products? - try second thoughts
• First Ride Safe Ride
• Pesticides - use them safely

Road Safety

• Cycle helmets (RoSPA)
     Choosing the right helmet
• Who cares if you belt your kids? (BSI)
     The law on seatbelts for babies and children
• Seat belts and child restraints (DTP)
     Advice for pregnant women and on choosing the right restraint

Europe

• Advertising in the single market (CEG)
     Consumer information on European-wide protection
• Buying on credit in the single market (CEG)
     Consumer information on European-wide protection
• Buying insurance in the single market (CEG)
     Consumer information on European-wide protection
• Banking in the single market (CEG)
     Consumer information on European-wide protection
• Safe products in the single market (CEG)
     Consumer information on European-wide protection
• Medicine in the single market (CEG)
     Consumer information on European-wide protection
• Cosmetics in the single market (CEG)
     Consumer information on European-wide protection

General

• ASA — easy reference (ASA)
     Outline of the work of the Advertising Standards Agency
• Legal Decent Honest Truthful (ASA)
     A consumer guide to the Advertising Standards Agency
• Energy labelling (DETR)
     A guide to the law - some household appliances now need to show how efficient they are
• How you can reduce unwanted faxes (FPS)
     Outline of the fax preference service
• How you can reduce unwanted telephone sales calls (TPS)
• The trading schemes guide (DTI)
     The law on pyramid, snowball, homeworking and other schemes

Consumer Advice - Other Leaflets

If you are an Sheffield City Council trader or resident we can send you consumer leaflets listed below free of charge.

You can choose from the following areas:

• Problems with goods
• Problems with services
• Problems with vehicles
• Holidays
• Mortgages, Debt and Financial
• Credit
• Property and Home Improvements
• If you are in dispute
• Food
• Safety in the home
• Gas appliance safety
• General Safety
• Child Safety
• Road Safety
• Europe
• General

Sheffield City Council Trading Standards, 2-10 Carbrook Hall Road, Sheffield, South Yorkshire S9 2DB
Telephone: (0114) 2736290   Fax: (0114) 2736248   Electronic Mail: trading.standards@sheffield.gov.uk