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Business advice leaflet

Online sales of age-restricted products

Selling certain goods to young people is illegal; understand your obligations as an online retailer

This guidance is for England

It is the responsibility of retailers to ensure they do not sell age-restricted products to people under the legal age of purchase. This presents particular issues when selling via the internet and retailers must have effective systems in place for preventing sales to underage prospective customers.

This guide is applies to all products that have age restrictions on sales - for example, alcohol, spray paints, fireworks, video recordings and games, and cigarettes.

In the guide

Duty of retailers

It is the responsibility of retailers to ensure they do not sell age-restricted products online to people under the legal age of purchase. This means setting up effective systems capable of verifying the age of potential purchasers to ensure they are above the minimum legal age to purchase a product. When making an assessment of such systems account should be taken of legal requirements to take all reasonable precautions and to exercise all due diligence to avoid committing an offence. These legal requirements are a retailer's defence in consumer protection legislation.

Such systems should be regularly monitored and updated as necessary, to identify and rectify any problems or weaknesses in the system or to keep pace with advances in available technology.

There is no definitive answer as to what constitutes taking all reasonable precautions or exercising all due diligence. However, past court case decisions in relation to other areas of consumer protection have established that a retailer's defence is more likely to fail if positive steps or precautions are not taken, resulting in a conviction.

Risk analysis, including the investigation of the options available to overcome risks, is required to identify and investigate what precautions and steps could be taken.

Checks unlikely to satisfy 'due diligence'

Retailers should take positive steps to verify the age of the purchaser when selling age-restricted products. The following are examples that are unlikely to be enough to satisfy the requirements of taking all reasonable precautions and exercising all due diligence:

  • relying on the purchaser confirming they are over the minimum age
  • asking the purchaser simply to provide a date of birth
  • using tick boxes to ask purchasers to confirm they are over the minimum age
  • using a general disclaimer such as 'anyone ordering this product from our website will be deemed to be at least 18'
  • using an 'accept' statement for the purchaser to confirm they have read the terms and conditions and they are over the minimum age
  • using e-payment services such as PayPal, Nochex or Worldpay. These services may require a customer to be over 18, but they may not verify a user's age

Young people will seek to challenge conventions and test boundaries. In the case of online sales, young people could potentially evade the stringent proof of age checks that are required on the high street unless retailers make positive checks.

Age verification checks

The following is a guide to possible steps and precautions that retailers could adopt to assist with age verification. However, it should be noted that these may not be suitable for some situations and retailers will need to assess what steps are suitable and appropriate to their individual circumstances. Retailers may be able to develop other methods of age verification.

Age verification concepts in a fast moving digital world are challenging in terms of effectiveness. No system is failsafe and any service that relies on remote verification has the potential for errors.

Many websites now require purchasers to register details or to set up accounts for future purchases, which means that age verification checks may only be required for the initial set-up of accounts or on the first purchase from the website.

PAYMENT BY CREDIT CARD

At the moment, credit cards are generally available only to those over 18. Payment or verification of the purchaser using a credit (as opposed to a debit) card could serve to verify that the principal cardholder for the credit card is over 18.

AGE VERIFICATION ON DELIVERY

Retailers could use age verification checks at the point of delivery by ensuring that delivery drivers request a valid proof of age to confirm that the purchaser is over the minimum age to buy the product in question. It should be noted that third-party couriers may not accept responsibility for age verification.

ONLINE AGE VERIFICATION CHECKS

Online age verification software is available that makes use of various sources of information in order to verify both age and identity during the ordering process. These checks include using the electoral register and/or credit reference agencies. There are also businesses that offer online access to electoral register information, which could be used to verify a purchaser's age.

FOLLOW UP OFFLINE CHECKS

In some circumstances, it may not be possible to verify a potential purchaser's age to conclude an online order. It is there suggested that further checks could be carried out, such as requiring the customer to provide a valid / acceptable proof of age which can then be appropriately checked.

COLLECT IN-STORE

For some retailers that also have a high street presence purchasers could view and reserve products online and then collect in-store, where age verification could be carried out by members of staff as with a normal face-to-face transaction.

Further information

It is the responsibility of the retailer to ensure that products are only sold to purchasers old enough to buy them. If there is any doubt the transaction should not proceed.

The above guidance is applicable to all products that are subject to age-restricted sales. These include alcohol, spray paints, fireworks, video recordings and games, and cigarettes. See 'Age-restricted products' for further information.

For more general information about online sales, please see 'Consumer contracts - distance sales'

Key legislation

Please note

This information is intended for guidance; only the courts can give an authoritative interpretation of the law. Any legislation referred to, while still current, may have been amended from the form in which it was originally enacted. Please contact us for further information.

Last reviewed/updated: June 2014

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