Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

Contact: customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

Consumer advice leaflets

From here you can view any of our advice leaflets. Just click on the View button beside the title.

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Problems with goods

  • One day sales - what you should know View
  • Pricing law and guidance View
  • Buying 'on premises' - what you should know View
  • Oil and gas - you pay for it, do you get it? View
  • Guarantees and warranties View
  • Sales of mobility aids and products View
  • Your rights when buying on credit View
  • Is the trader right? View
  • Buying goods - your rights View
  • Buying by internet, phone and mail order - 'distance' contracts explained View
  • Buying at home - 'off premises' contracts explained View
  • Refund, repair or replacement - what am I entitled to? View
  • Buying a pram or pushchair - what you should know View
  • Hiring goods View
  • Buying a motorcycle View
  • Solid fuel and wood fuel - you pay for it, do you get it? View

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Problems with services

  • Professional architectural services and your building project View
  • Buying 'on premises' - what you should know View
  • Buying services - your rights View
  • Guarantees and warranties View
  • Your rights when buying on credit View
  • Is the trader right? View
  • Buying by internet, phone and mail order - 'distance' contracts explained View
  • Buying at home - 'off premises' contracts explained View
  • Dry cleaning View
  • Buying communications and media packages View
  • Gas and electricity competition - information for consumers View

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Problems with motor vehicles

  • Used cars - pre-purchase considerations View
  • Used motor vehicles - consumer rights View
  • Vehicle repairs and servicing - your rights View
  • Mini motos, quad bikes and off-road vehicles - a guide for consumers View
  • Buying a motorcycle View

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Travel

  • Timeshares and holiday clubs View
  • Rail travel - your rights View
  • My flight has been cancelled - what are my rights? View
  • Holidays View
  • Holidays and travellers with disabilities View

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If you are in dispute

  • Trade associations and regulatory bodies - listing View
  • I can't contact the trader - what can I do? View
  • Thinking of suing in the County Court? View
  • Is the trader right? View
  • Getting evidence to prove your claim View
  • Misleading and Aggressive Practices - Your Right to Redress View
  • Problems with purchases overseas - who to complain to and who can help View
  • Insolvency View
  • Writing an effective letter of complaint View

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Other consumer problems

  • Timeshares and holiday clubs View
  • Product safety in rented accommodation for tenants View
  • Look before you rent View
  • Distance marketing of financial services - your rights View
  • Homeworking schemes View
  • Rail travel - your rights View
  • Conned by phone fraud? View
  • Conned by competitions? View
  • Keeping pet pigs View
  • Responsible animal/pet ownership View
  • Conned by dating, health, psychic or work scams? View
  • Guarantees and warranties View
  • Your rights when buying on credit View
  • Agents and agencies View
  • Environmental claims View
  • My flight has been cancelled - what are my rights? View
  • Holidays View
  • Hiring goods View
  • Misleading and Aggressive Practices - Your Right to Redress View
  • Holidays and travellers with disabilities View
  • Gas and electricity competition - information for consumers View
  • Your right to credit View
  • Credit terminology - what does it mean? View
  • Credit - early settlement explained View
  • Remortgaging - what you need to know View
  • A guide to choosing and using storecards View

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