Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

Contact: customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

Consumer advice leaflets

From here you can view any of our advice leaflets. Just click on the View button beside the title.

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Problems with goods

  • Refund, repair or replacement - what am I entitled to? View
  • Buying goods - your rights View
  • Is the trader right? View
  • Buying a pram or pushchair - what you should know View
  • Hiring goods View
  • Buying a motorcycle View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Sales of mobility aids and products View
  • Buying at home - 'off premises' contracts explained View
  • Buying by internet, phone and mail order - 'distance' contracts explained View
  • Buying 'on premises' - what you should know View
  • Oil and gas - you pay for it, do you get it? View
  • One day sales - what you should know View
  • Pricing law and guidance View
  • Your rights when buying on credit View
  • Guarantees and warranties View

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Problems with services

  • Buying services - your rights View
  • Is the trader right? View
  • Buying communications and media packages View
  • Gas and electricity competition - information for consumers View
  • Buying at home - 'off premises' contracts explained View
  • Buying by internet, phone and mail order - 'distance' contracts explained View
  • Buying 'on premises' - what you should know View
  • Your rights when buying on credit View
  • Guarantees and warranties View
  • Professional architectural services and your building project View
  • Dry cleaning View

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Problems with motor vehicles

  • Mini motos, quad bikes and off-road vehicles - a guide for consumers View
  • Buying a motorcycle View
  • Used motor vehicles - consumer rights View
  • Used cars - pre-purchase considerations View
  • Vehicle repairs and servicing - your rights View

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Travel

  • My flight has been cancelled - what are my rights? View
  • Holidays View
  • Holidays and travellers with disabilities View
  • Timeshares and holiday clubs View
  • Rail travel - your rights View

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If you are in dispute

  • Is the trader right? View
  • Getting evidence to prove your claim View
  • Misleading and Aggressive Practices - Your Right to Redress View
  • Thinking of suing in the County Court? View
  • Problems with purchases overseas - who to complain to and who can help View
  • Insolvency View
  • Trade associations and regulatory bodies - listing View
  • I can't contact the trader - what can I do? View
  • Writing an effective letter of complaint View

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Other consumer problems

  • My flight has been cancelled - what are my rights? View
  • Holidays View
  • Hiring goods View
  • Misleading and Aggressive Practices - Your Right to Redress View
  • Conned by competitions? View
  • Holidays and travellers with disabilities View
  • Gas and electricity competition - information for consumers View
  • Keeping pet pigs View
  • Look before you rent View
  • Timeshares and holiday clubs View
  • Rail travel - your rights View
  • Conned by phone scams? View
  • Your rights when buying on credit View
  • Your right to credit View
  • Credit terminology - what does it mean? View
  • Credit - early settlement explained View
  • Remortgaging - what you need to know View
  • A guide to choosing and using storecards View
  • Agents and agencies View
  • Homeworking schemes View
  • Distance marketing of financial services - your rights View
  • Guarantees and warranties View
  • Environmental claims View
  • Product safety in rented accommodation for tenants View
  • Conned by dating, health, psychic or work scams? View
  • Responsible animal/pet ownership View

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