Shropshire Council website

This is the website of Shropshire Council

Contact information

E-mail

Contact: customer.service@shropshire.gov.uk

Telephone

0345 678 9000

Postal Address

Shropshire Council
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND

Consumer advice leaflets

From here you can view any of our advice leaflets. Just click on the View button beside the title.

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Problems with goods

  • Refund, repair or replacement - what am I entitled to? View
  • Your rights to cancel when buying at home View
  • Pricing law and guidance View
  • Shopping from home View
  • Your rights when buying on credit View
  • Guarantees and warranties View
  • Hiring goods View
  • Buying a motorcycle View
  • Buying a pram or pushchair - what you should know View
  • Shopping on the internet View
  • Is the trader right? View
  • Oil and gas - you pay for it, do you get it? View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Sales of mobility aids and products View
  • Mock auctions / one day sales View
  • Buying goods - your rights View

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Problems with services

  • Your rights to cancel when buying at home View
  • Shopping from home View
  • Your rights when buying on credit View
  • Buying services - your rights View
  • Guarantees and warranties View
  • Professional architectural services and your building project View
  • Dry cleaning View
  • Buying communications and media packages View
  • Gas and electricity competition - information for consumers View
  • Shopping on the internet View
  • Is the trader right? View

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Problems with motor vehicles

  • Vehicle repairs and servicing - your rights View
  • Buying a motorcycle View
  • Mini motos, quad bikes and off-road vehicles - a guide for consumers View
  • Used motor vehicles - consumer rights View
  • Used cars - pre-purchase considerations View

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Travel

  • Timeshares and holiday clubs View
  • Rail travel - your rights View
  • My flight has been cancelled - what are my rights? View
  • Holidays and travellers with disabilities View
  • Holidays View

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If you are in dispute

  • Writing an effective letter of complaint View
  • Problems with purchases overseas - who to complain to and who can help View
  • Insolvency View
  • Getting evidence to prove your claim View
  • I can't contact the trader - what can I do? View
  • Is the trader right? View
  • Thinking of suing in the County Court? View
  • Trade associations and regulatory bodies - listing View

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Other consumer problems

  • Timeshares and holiday clubs View
  • Rail travel - your rights View
  • Conned by phone scams? View
  • Keeping pet pigs View
  • Shopping from home View
  • Your rights when buying on credit View
  • Your right to credit View
  • Credit terminology - what does it mean? View
  • Credit - early settlement explained View
  • Remortgaging - what you need to know View
  • A guide to choosing and using storecards View
  • Agents and agencies View
  • Homeworking schemes View
  • Distance marketing of financial services - your rights View
  • Guarantees and warranties View
  • Environmental claims View
  • Hiring goods View
  • Conned by competitions? View
  • Product safety in rented accommodation for tenants View
  • Conned by dating, health, psychic or work scams? View
  • Gas and electricity competition - information for consumers View
  • My flight has been cancelled - what are my rights? View
  • Holidays and travellers with disabilities View
  • Responsible animal/pet ownership View
  • Holidays View
  • Look before you rent View

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