Consumers

Guidance Leaflets

To view the latest guidance leaflets on this web site - just click on the View button beside the title. The leaflets are organised in the following categories :

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Problems with goods

  • Goods - how to solve your problems View
  • Your rights to cancel when buying at home View
  • Buying a pram or pushchair - what you should know View
  • Buying goods - your rights View
  • Sales of mobility aids and products top tips View
  • Your rights when buying on credit View
  • The price is right! View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • One day sales - be on your guard! View
  • Oil and gas - you pay for it, do you get it? View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Guarantees or warranties View
  • Hiring goods View
  • Buying a motorcycle View
  • Is the trader right? View
  • Shopping on the Internet - top ten tips View

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Problems with services

  • Your rights when buying on credit View
  • Gas and electricity competition - information for consumers View
  • How to make a complaint about an unsatisfactory service View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Dry Cleaning View
  • Buying services - your rights View
  • Services - how to solve your problems View
  • Is the trader right? View
  • Shopping on the Internet - top ten tips View

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Problems with cars

  • Mini-motos, quad bikes and off-road vehicles - a guide for consumers View
  • Vehicle repairs and servicing - your rights View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Used Cars - Prepurchase Considerations View
  • Used Cars - Consumer Rights View
  • Buying a motorcycle View

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If you are in dispute

  • Writing an effective letter of complaint View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Thinking of suing in a county court View
  • Checklist View
  • Insolvency View
  • Getting Evidence to Prove Your Claim View
  • Is the trader right? View

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Other consumer problems

  • Your rights when buying on credit View
  • Agents and agencies View
  • Gas and electricity competition - information for consumers View
  • Credit - early settlement explained View
  • A guide to choosing and using storecards View
  • Credit terminology - what does it mean? View
  • Holidays View
  • Consumer Safety in Rented Accommodation for Tenants View
  • Conned by Competitions? View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Environmental claims View
  • Remortgaging - what you need to know View
  • Guarantees or warranties View
  • Look Before You Rent View
  • Hiring goods View
  • Booking one day sales View
  • Homeworking schemes View
  • Package holidays & the disabled traveller View