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Consumer Advice - Advice Sheets

From here you can view any of our advice sheets. Just click on the View button beside the title.

We have a number of sample letters you can use to contact traders and let them know of your complaint and what resolution you are looking for.

 

Or search the advice sheets and leaflet titles

 

Enter search words in this box below:

   

 

This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.

 

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Problems with goods

  • Sales of mobility aids and products - top tips View
  • Refund, repair or replacement - what am I entitled to? View
  • Buying goods - your rights View
  • Your rights when buying on credit View
  • Is the trader right? View
  • Buying a motorcycle View
  • Mock auctions / one day sales View
  • Your rights to cancel when buying at home View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Hiring goods View
  • Oil and gas - you pay for it, do you get it? View
  • Guarantees or warranties View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • The price is right! View
  • Shopping on the Internet - top ten tips View
  • Buying a pram or pushchair - what you should know View

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Problems with services

  • Your rights when buying on credit View
  • Is the trader right? View
  • Dry cleaning View
  • Your rights to cancel when buying at home View
  • Buying services - your rights View
  • Guarantees or warranties View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Shopping on the Internet - top ten tips View
  • Buying communication and media packages from retailers View
  • Gas and electricity competition - information for consumers View

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Problems with motor vehicles

  • Used cars - pre-purchase considerations View
  • Buying a motorcycle View
  • Vehicle repairs and servicing - your rights View
  • Used cars - consumer rights View
  • Mini-motos, quad bikes and off-road vehicles - a guide for consumers View

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Travel

  • My flight has been cancelled - what are my rights? View
  • Timeshares and holiday clubs View
  • Holidays View
  • Package holidays and the disabled traveller View

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If you are in dispute

  • I can't contact the trader - what can I do? View
  • Insolvency View
  • Is the trader right? View
  • Trade associations and regulatory bodies - listing View
  • Writing an effective letter of complaint View
  • Getting evidence to prove your claim View
  • Thinking of suing in a county court View

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Other consumer problems

  • Credit terminology - what does it mean? View
  • Your rights when buying on credit View
  • Look before you rent View
  • My flight has been cancelled - what are my rights? View
  • Timeshares and holiday clubs View
  • Holidays View
  • Package holidays and the disabled traveller View
  • Problems with purchases overseas - who to complain to and who can help View
  • Consumer safety in rented accommodation for tenants View
  • Homeworking schemes View
  • Hiring goods View
  • Guarantees or warranties View
  • Conned by competitions? View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Environmental claims View
  • A guide to choosing and using storecards View
  • Agents and agencies View
  • Remortgaging - what you need to know View
  • Gas and electricity competition - information for consumers View

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CopyrightStockton-on-Tees Borough Council

Trading Standards & Licensing Service,

PO Box 232, 16 Church Road, Stockton on Tees. TS18 1XD.

Telephone: 01642 526560  Fax: 01642 526584

Electronic Mail: Trading Standards or Licensing Administration

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