Consumer Advice - Advice Sheets

From here you can view any of our advice sheets.

• Problems with goods
• Problems with services
• Problems with motor vehicles
• Travel
• If you are in dispute
• Other consumer problems

Problems with goods

• Sales of mobility aids and products - top tips
• Refund, repair or replacement - what am I entitled to?
• Buying goods - your rights
• Your rights when buying on credit
• Is the trader right?
• Buying a motorcycle
• Mock auctions / one day sales
• Your rights to cancel when buying at home
• Solid fuel and wood fuel - you pay for it, do you get it?
• Hiring goods
• Oil and gas - you pay for it, do you get it?
• Guarantees or warranties
• Shopping at home - your guide to the Distance Selling Regulations
• The price is right!
• Shopping on the Internet - top ten tips
• Buying a pram or pushchair - what you should know

Problems with services

• Your rights when buying on credit
• Is the trader right?
• Dry cleaning
• Your rights to cancel when buying at home
• Buying services - your rights
• Guarantees or warranties
• Shopping at home - your guide to the Distance Selling Regulations
• Shopping on the Internet - top ten tips
• Buying communication and media packages from retailers
• Gas and electricity competition - information for consumers

Problems with motor vehicles

• Used cars - pre-purchase considerations
• Buying a motorcycle
• Vehicle repairs and servicing - your rights
• Used cars - consumer rights
• Mini-motos, quad bikes and off-road vehicles - a guide for consumers

Travel

• My flight has been cancelled - what are my rights?
• Timeshares and holiday clubs
• Holidays
• Package holidays and the disabled traveller

If you are in dispute

• I can't contact the trader - what can I do?
• Insolvency
• Is the trader right?
• Trade associations and regulatory bodies - listing
• Writing an effective letter of complaint
• Getting evidence to prove your claim
• Thinking of suing in a county court

Other consumer problems

• Credit terminology - what does it mean?
• Your rights when buying on credit
• Look before you rent
• My flight has been cancelled - what are my rights?
• Timeshares and holiday clubs
• Holidays
• Package holidays and the disabled traveller
• Problems with purchases overseas - who to complain to and who can help
• Consumer safety in rented accommodation for tenants
• Homeworking schemes
• Hiring goods
• Guarantees or warranties
• Conned by competitions?
• Shopping at home - your guide to the Distance Selling Regulations
• Environmental claims
• A guide to choosing and using storecards
• Agents and agencies
• Remortgaging - what you need to know
• Gas and electricity competition - information for consumers

Telford & Wrekin Council Trading Standards, PO Box 214, Darby House, Telford Town Centre, Telford, Shropshire. TF3 4LE. Telephone: 08454 04 05 06 (Consumer Advice).   Fax: 01952 381993  Electronic Mail: tradingstandards@telford.gov.uk