Vale of Glamorgan

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Consumer Advice - Advice Sheets

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From here you can view any of our advice sheets. Just click on the View link beside the title.

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Problems with goods

  • Goods - how to solve your problems View
  • Shopping on the Internet - top ten tips View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Sales of mobility aids and products - top tips View
  • Buying a motorcycle View
  • The price is right! View
  • One day sales - be on your guard! View
  • Is the trader right? View
  • Hiring goods View
  • Guarantees or warranties View
  • Buying goods - your rights View
  • Your rights when buying on credit View
  • Oil and gas - you pay for it, do you get it? View
  • Your rights to cancel when buying at home View
  • Solid fuel and wood fuel - you pay for it, do you get it? View
  • Buying a pram or pushchair - what you should know View
  • Refund, repair or replacement - what am I entitled to? View

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Problems with services

  • Services - how to solve your problems View
  • Buying services - your rights View
  • Shopping on the Internet - top ten tips View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Buying communication and media packages from retailers View
  • Is the trader right? View
  • How to make a complaint about an unsatisfactory service View
  • Gas and electricity competition - information for consumers View
  • Dry cleaning View
  • Your rights when buying on credit View

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Problems with cars

  • Buying a motorcycle View
  • Vehicle repairs and servicing - your rights View
  • Used cars - prepurchase considerations View
  • Mini-motos, quad bikes and off-road vehicles - a guide for consumers View
  • Used cars - consumer rights View

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If you are in dispute

  • Thinking of suing in a county court View
  • Writing an effective letter of complaint View
  • Trade associations and regulatory bodies - listing View
  • Insolvency View
  • Is the trader right? View
  • Checklist for resolving complaints with a trader View
  • Getting evidence to prove your claim View

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Other consumer problems

  • Credit - early settlement explained View
  • Shopping at home - your guide to the Distance Selling Regulations View
  • Look Before You Rent View
  • Holidays View
  • Credit terminology - what does it mean? View
  • Conned by competitions? View
  • Remortgaging - what you need to know View
  • Problems with purchases overseas - who to complain to and who can help View
  • Package holidays and the disabled traveller View
  • Booking one day sales View
  • Homeworking schemes View
  • Agents and agencies View
  • Hiring goods View
  • Gas and electricity competition - information for consumers View
  • Guarantees or warranties View
  • A guide to choosing and using storecards View
  • Your rights when buying on credit View
  • Consumer safety in rented accommodation for tenants View
  • Environmental claims View

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Vale of Glamorgan Trading Standards, Legal & Regulatory Services, Civic Offices, Holton Road, Barry, Vale of Glamorgan. CF63 4RU
Telephone: (01446) 709105    Fax: (01446) 709768
Electronic Mail: tscomplaints@valeofglamorgan.gov.uk

Opening Hours: Monday - Thursday: 08:30-17:00, Friday: 08:30-16:30. 
Answer phone available 24 hours
Vale of Glamorgan Legal & Regulatory Services

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