Test your consumer skills by answering the questions below. Test your skills every week with a different set of questions.

1. A new body has been set up to operate from 1st October to fight for the rights of consumers of specified services. It replaces the National Consumer Council, Energywatch, Postwatch and the Scottish and Welsh consumer councils. What is it called?
2. How are complaints referred to the new body?
3. Which legislation established it?
4. Staff can intervene on behalf of 'vulnerable' consumers. When are consumers considered to be vulnerable?
5. Which body licences postal service providers and sets the standards for complaint handling?
6. As a last resort in an energy dispute you might choose to go to court or use which other service?

You may Reveal the Answers.

Wiltshire County Council, Trading Standards Service, County Hall, Trowbridge, Wiltshire, BA14 8JD
Telephone: (01225) 713547    Fax: (01225) 713987   
Electronic Mail: tradingstandards@wiltshire.gov.uk
Internet World Wide Web: http://www.tradingstandards.gov.uk/wiltshire