Coventry Trading Standards Service

All initial requests for Consumer Advice and information in Coventry is now provided by Consumer Direct. Coventry Trading Standards will continue to operate an Advice Service to consumers but only in relation to cases that are referred to us by Consumer Direct that require specialist help.

Consumer Direct is a telephone and online consumer advice service, which is supported by Local Authorities in the West Midlands and by Government. Consumer Direct works in partnership with Local Authority Trading Standards Services offering clear, practical first level advice and information on a wide range of consumer issues. More complex problems or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

To speak to a Consumer Direct Advisor, please call 08454 04 05 06 (Minicom users should call 08451 28 13 84).
You can also email Consumer Direct, through their website:- Click here

Our web site provides information and advice 24 hours a day to help consumers solve their own problems :-

Safety warnings
Guidance notes and leaflets
Office of Fair Trading
Other useful contacts
Policy on Consumer Advice and Complaints
100 frequently asked questions and answers (Centsa Website)
Scams - links to the OFT and CONSUMER DIRECT web pages

Link Here to the Office of Fair Trading website for guidance on some of the steps to consider before borrowing..

From this page you go to our self-help advice sheets. If you are a Coventry trader or resident, we can send you leaflets including those produced by other organisations such as: the Office of Fair Trading, Department of Trade and Industry and the Ministry of Agriculture, Fisheries and Food.

It is also possible to search the notes and leaflets for a relevant word or words. Check latest news for updates.

X5 Phones Ltd trading as Innovate Phones in Liquidation - Update: 14/09/07

Coventry Trading Standards are issuing the following information and advice to customers following the closure of X5 Phones Ltd trading as Innovate Phones of 20 Market Way, Coventry. Following a Creditor's meeting on 13/09/07, Sharma & Co of 257 Hagley Road, Birmingham B16 9NA have been appointed as Liquidator.

The Liquidator has advised that customer's who have taken out mobile phone contracts on a cashback agreement through Innovate Phones will not get any further cashbacks.

Customer's affected by the closure of Innovate Phones can register a claim with the Liquidator by writing to Sharma & Co at the above address or by telephoning 0121 454 2700. Customer's owed money will be classed as unsecured creditors but from the information supplied by the Liquidator customer's should not expect anything. Unfortunately this means that customer's will be liable for the full cost of the airtime contract so it is vitally important for anyone affected to maintain their payments for line rental and calls.

Trading Standards are advising customer's to contact their airtime company to ask them to release them from their contract, however whether companies do this will depend on their goodwill. However, airtime companies may be willing to reduce the tariff you are on to cut the monthly line rental.

You can download a template of a letter to the airtime provider here

For more information please see our press release.

Customers can also seek advice from Consumer Direct via www.consumerdirect.gov.uk or 08454 040506

Guidance notes and leaflets

Either go to listing

Or search the advice sheets and leaflet titles

This search will return all pages which match any of your selected words. Searching for 'food health' will find pages which include the words 'food' OR 'health' but will not find part words, for example, a page containing the word 'heal'. The search is not case sensitive.

Coventry, Trading Standards Service, Broadgate House, Broadgate, Coventry, West Midlands CV1 1NH
Telephone Consumer Direct on 08454 04 05 06
Minicom users should call 08451 28 13 84
Business Advice 0845 330 3313
Electronic Mail to Consumer Direct