QUALITY POLICY
Regulation and Enforcement works in partnership with communities, businesses and other agencies to promote
economic, social and environmental well being through high quality services.
It is the policy of Regulation and Enforcement;
- to provide economic, effective and efficient services in accordance with its current service specifications,
- to provide those services with consideration, courtesy, impartiality, integrity and reliability,
- to treat the affairs of private individuals and those of traders, in strict confidence, (except where the law requires or permits and the disclosure of information is in the public interest),
- to always assist its customers by placing them in contact with those who can help them,
- to continually review its performance and endeavour to improve the quality of its services and review its quality objectives,
- to continually improve the effectiveness of the Regulation and Enforcement quality management systems,
- to ensure that its quality policy is communicated and understood by all within the organisation.
Regulation and Enforcement will have regard to the requirements of such local or national schemes as may exist to promote the quality of service delivery by local authorities. In particular, so far as available resources permit, it will;
- take into account the views of service users when setting standards,
- provide clear information about the services it provides,
- offer a simple and accessile complaint procedure for dissatisfied customers.
It is the established policy of Regulation and Enforcement, to provide a service which fulfills all obligations delegated by United Kingdom and European Community legislation undertaken by its Departments.
This service ensures equity and encourages by advice and education a safe, fair and honest trading environment between business people, customers and the general public taking into account the safety and well being of members of the public.
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